Mateo Castillo
Aurora,IL
Summary
Dynamic and reliable professional with cash handling expertise and a strong commitment to customer service, honed as a Cashier Assistant Manager at Epic Burger. Successfully resolved customer complaints, enhancing satisfaction and loyalty, while implementing best practices for cash management and maintaining a welcoming store environment.
Overview
4
4
years of professional experience
Work History
Cashier Assistant Manager
Epic Burger
09.2023 - Current
- Resolved customer complaints promptly, enhancing overall satisfaction with service quality.
- Implemented best practices for cash handling procedures, ensuring compliance with company standards.
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
- Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly, fostering loyalty among patrons.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Conducted regular audits on cash registers to maintain accountability and prevent errors or fraud within the team.
Family Babysitter
Babysitters
04.2022 - 09.2025
- Supervised children's daily activities, ensuring a safe and engaging environment.
- Assisted with homework and educational tasks to support learning
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Assisted with bedtime routines, ensuring a consistent schedule for optimal rest and development.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Education
High School Diploma -
Metea Valley Highschool
Aurora, IL05.2025
Skills
- Cash handling expertise
- Attention to detail
- Customer service
- Cash handling and management
- Cash register operation
- Reliability
Timeline
Cashier Assistant Manager
Epic Burger
09.2023 - Current
Family Babysitter
Babysitters
04.2022 - 09.2025
High School Diploma -
Metea Valley Highschool
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