Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Mateo Cataño

Virtual Assistant
Medellin,Antioquia

Summary


Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering 2 years of experience providing quality administrative support to clients.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Bartender

Lost in Paradise
Queens, New York
06.2024 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Virtual Assistant

Freelance Virtual Assistant
Medellin, Antioquia
01.2023 - Current
  • - Provided admin support to small business owners
  • - Handled email inbox, appointment scheduling, and social media replies
  • - Assisted with translations and customer communications in English and Spanish
  • Remote
  • Personal Projects

Community Manager

Clinica Veterinaria Terranova
01.2020 - 11.2023
  • Managed social media channels effectively for improved brand visibility and increased audience interaction.
  • Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.

Education

High School Graduate -

High School Diploma -

Colegio De Universidad Pontificia Bolivariana
Medellín, Colombia
05.2001 -

Skills

  • - Customer Support (Email, Chat, Voice)

  • - Google Workspace, Microsoft Office

  • - Trello, Notion, Slack, Zoom, Calendly

Data entry

Customer service

Social media updating

Meeting scheduling

Calendar management

Video editing

Verbal and written communication

Timeline

Bartender

Lost in Paradise
06.2024 - Current

Virtual Assistant

Freelance Virtual Assistant
01.2023 - Current

Community Manager

Clinica Veterinaria Terranova
01.2020 - 11.2023

High School Diploma -

Colegio De Universidad Pontificia Bolivariana
05.2001 -

High School Graduate -

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