Mateo Gaytan
Odessa,Texas
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
CDL Truck Driver
Salazar Services & Trucking Corp
Pecos, TX
11.2024 - 02.2026
- Conducted routine vehicle inspections to ensure operational safety and compliance.
- Managed delivery schedules to optimize time efficiency and customer satisfaction.
- Maintained accurate logs of driving hours, miles traveled, and cargo transported.
- Communicated effectively with dispatch team regarding route changes or delays.
- Adhered to all federal and state transportation laws during operations.
- Utilized GPS technology to navigate routes and improve delivery times.
- Operated with safety and skill to avoid accidents and delays.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Fostered positive working relationships with regular customers.
General Manager
Wendy's
El Paso, TX
12.2023 - 11.2024
- Implemented training programs enhancing team performance and service quality.
- Developed strategies to improve customer satisfaction and loyalty metrics.
- Streamlined inventory management processes reducing waste and optimizing stock levels.
- Monitored financial performance identifying opportunities for cost reduction and revenue growth.
- Coordinated staff scheduling to ensure optimal coverage during peak hours.
- Evaluated operational workflows recommending improvements for efficiency and productivity gains.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw daily operations ensuring compliance with health and safety regulations.
Cashier
Walmart
El Paso, TX
06.2023 - 02.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained organized checkout area, ensuring cleanliness and stock availability for customers.
- Assisted in training new cashiers on register operations and customer engagement techniques.
- Monitored cash drawer for discrepancies, ensuring financial accuracy at the end of each shift.
- Managed high-volume transactions during peak hours, maintaining a positive shopping experience for customers.
- Worked flexible schedule and extra shifts to meet business needs.
Manager Trainee
Buckle
Grand Junction, CO
03.2022 - 05.2023
- Managed daily store operations, ensuring optimal customer service and product availability.
- Trained and mentored new team members on sales techniques and operational procedures.
- Analyzed sales data to identify trends and optimize inventory management strategies.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Implemented loss prevention measures to safeguard store assets and minimize shrinkage.
- Collaborated with cross-functional teams to improve merchandise presentation standards.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Oversaw employee scheduling procedures, ensuring optimal staffing levels were maintained at all times while minimizing labor costs.
- Improved employee retention rates with the implementation of a comprehensive onboarding process for new hires.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Delivery Supervisor
Lowe's
Grand Junction, CO
08.2021 - 09.2022
- Supervised daily delivery operations to ensure timely and accurate order fulfillment.
- Trained and mentored staff on best practices for safe handling of packages.
- Implemented process improvements that enhanced workflow efficiency and reduced delays.
- Coordinated with drivers to optimize delivery routes for maximum productivity.
- Monitored inventory levels and initiated restock orders to maintain supply continuity.
- Developed training materials focused on safety protocols and operational procedures.
- Resolved customer inquiries related to delivery status and service issues promptly.
- Maintained compliance with company policies, local regulations, and safety standards.
- Coordinated efficient routes and schedules for six-driver team.
Education
Bachelor of Science - Business Administration
Colorado Mesa
Grand Junction, Co05-2023
Bachelor of Science - Business Administration And Management
Lindenwood University
Saint Charles, MO05-2021
Skills
- Strong work ethic
- Commercial driving
- Attention to detail
- Transportation safety
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Goal setting
- Relationship building
- Strategic planning
- Sales techniques
- Negotiation
- Good judgment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CDL Truck Driver
Salazar Services & Trucking Corp
11.2024 - 02.2026
General Manager
Wendy's
12.2023 - 11.2024
Cashier
Walmart
06.2023 - 02.2024
Manager Trainee
Buckle
03.2022 - 05.2023
Delivery Supervisor
Lowe's
08.2021 - 09.2022
Bachelor of Science - Business Administration
Colorado Mesa
Bachelor of Science - Business Administration And Management
Lindenwood University