Years of professional experience
Hi, I’m
Mateo Gonzalez-rubio Donado
Miami,FL
Summary
Diligent College Student focused on Computer Science and Programming with dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Process-oriented student with detailed approach to project completion and subject exploration.
Overview
2
Work History
The Residence Inn By Marriott
Front Desk Receptionist
11.2022 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Used internal software to process reservations, check-ins and check-outs.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Avis Budget Group
Counter Agent
06.2022 - 09.2022
Job overview
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Offered information regarding sale promotions and new products.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- This list of activities includes answering calls, helping our dear customers as we verify their personal/credit ID in order to rent to them, helping them create reservations, and answering their questions
- That would be everything so far on the customer experience side
- When I am not working with customers I am responsible for writing, typing, printing, and organizing reports that include private information
- Another one of my responsibilities was checking in/out cars, as well as detailing and inspecting them.
Cafe Bastille
Server
02.2022 - 05.2022
Job overview
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Set up dining room to meet hospitality and service standards.
The Home Depot Inc
Lumber Associate
08.2021 - 05.2022
Job overview
- Boosted sales by recommending target materials and products to enhance planned purchases.
- Operated saws, forklifts and wood splitters.
- Loaded and unloaded materials like drywall, shingles and plywood for customers.
- Maneuvered heavy loads around lumberyard and job sites with materials handling equipment and forklifts.
- Learned lumber products and manufacturer differences to give customers sound advice on building materials.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Miami Dade CollegeMiami Fl
Bachelor of Science from Computer Science
05.2024
Skills
- Fluent in English and Spanish
- Hospitality services
- Listening skills
- Effective planning
- Hard worker
- Creative
- Persistent
- Resilient
- Microsoft Word, Excel
- Team Worker
- Conflict Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Japanese
Elementary
Timeline
Front Desk Receptionist
The Residence Inn By Marriott
11.2022 - Current
Counter Agent
Avis Budget Group
06.2022 - 09.2022
Server
Cafe Bastille
02.2022 - 05.2022
Lumber Associate
The Home Depot Inc
08.2021 - 05.2022
Miami Dade College
Bachelor of Science from Computer Science
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