Mateo Guillen
Falls Church,VA
Summary
I'm a very hard worker, I've worked at these two locations to the point where I'm very close friends with the Owners themselves, They rely on me are confident in me and I'm a very young adult at the moment. However in 3 years I've escalated higher than most young adults from barista - Operations Leader. I'm trustworthy, my work ethic is important to me. I seek opportunities once I've proven my worth, dedicated my time,heart, and passion into reaching a goal and I achieve and strive for the next goal on the list. I've been given opportunities at the Cafe/Hotel and that's what has made me the worker I am today. I was molded into a Mature, Responsible, Leader.
Overview
3
3
years of professional experience
Work History
Operations Leader
Meeting House Boutique Hotel
Falls Church, VA
07.2025 - Current
- Streamlined front desk operations to enhance guest check-in and check-out experiences.
- Analyzed guest feedback data, identifying trends to inform service enhancements and operational strategies.
- Manage all group bookings, including large parties and full hotel buyouts
- Coordinate contracts, billing structures, and guest accommodations
- Monitor inventory, occupancy, and room assignments
- Handle OTA platforms (Airbnb, Expedia, Booking.com, Agoda) and track payouts
- Ensure smooth communication between guests, management, and staff
- Managing all reviews replying and making sure guests were satisfied or had the best experience.
Supervisor
Godfreys Cafe
Falls Church, VA
10.2024 - Current
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored staff on best practices for food preparation and customer interaction.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented new scheduling system to optimize workforce efficiency during peak hours.
- Coordinated special events that increased café visibility and attracted new customers.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Barista
Godfreys Cafe
Falls Church, VA
10.2024 - Current
- Prepared a variety of coffee beverages to ensure customer satisfaction and quality standards.
- Maintained cleanliness and organization of workstations, enhancing efficiency during peak hours.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Managed inventory levels for coffee beans and supplies, reducing waste through effective stock rotation.
- Developed seasonal beverage recipes, contributing to menu innovation and customer engagement.
- Monitored equipment functionality, coordinating maintenance to minimize downtime and ensure optimal performance.
Shift Manager
Godfreys Cafe
Falls Church, VA
10.2023 - Current
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff, enhancing team performance and service quality.
- Coordinated inventory management, optimizing stock levels to reduce waste.
- Implemented efficient workflow processes, improving service speed and customer satisfaction.
- Manage ordering and deliveries for all departments for Kitchen, Counter, Bakery, Deserts all around.
- Collaborated with management to develop strategies for increasing sales and profitability.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Education
High School Diploma -
Skills
- Collaboration and teamwork
- Operational excellence
- Safety management
- Innovation and creativity
- Customer relationship development
- Customer relationship management
- Operations management
- Excellent Communication
- Incredible Work Ethic
- Amazing Loyalty
- Excellent Learner
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Teamwork and collaboration
Accomplishments
- Promoted multiple times within the same organization (FOH → Barista → Supervisor → Shift Manager to Operations Leader)
- Trusted with full responsibility for group bookings and hotel operations
- Recognized for strong leadership, loyalty, and reliability
- Consistently contributed to positive guest experiences and repeat business
- Documented and resolved issues with food/complaints/guests which led to higher consumer flow and more income/marketing for both Hotel and Cafe.
- Supervised team of 13 staff members from all areas inside, Back Patio, Upstairs Dining Room.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Leader
Meeting House Boutique Hotel
07.2025 - Current
Supervisor
Godfreys Cafe
10.2024 - Current
Barista
Godfreys Cafe
10.2024 - Current
Shift Manager
Godfreys Cafe
10.2023 - Current