Mateo Herrera
New Berlin,WI
Summary
Customer-focused professional with a strong background in outbound communication, problem resolution, and customer service support. Experienced in relationship-building, educating customers on products and policies, and maintaining high service standards. Proven ability to analyze feedback, document interactions, and ensure quality and compliance in fast-paced environments. Adept at multitasking, data management, and using CRM tools to track engagement and enhance service delivery.
Overview
7
7
years of professional experience
Work History
Business Development Associate
International Autos BMW
West Allis, WI
01.2021 - Current
- Conduct outbound calls to educate customers on service updates, product offerings, and appointment scheduling
- Serve as the first point of contact for customer inquiries, ensuring timely, accurate responses and solutions
- Analyze customer feedback and service reviews, creating trend reports to improve service experience
- Maintain detailed customer records and service appointments, ensuring data accuracy and compliance
- Assist in online marketing, website content updates, and customer engagement campaigns
Service Lead
Marcus Ridge Cinema
New Berlin, WI
01.2018 - 01.2022
- Led frontline support, addressing customer concerns and providing timely resolutions
- Conducted service audits and customer satisfaction surveys, identifying areas for improvement
- Implemented new service policies to enhance customer experience and optimize efficiency
- Managed and mentored a team to deliver consistent, high-quality service while ensuring compliance with company policies
Education
Some College (No Degree) - Business Analytics, Political Science
Carroll University
Waukesha, WISkills
- Customer & Provider Support
- Outbound calling
- Service education
- Issue resolution
- CRM & Documentation
- Call tracking
- Data management
- Customer feedback analysis
- Communication & Problem-Solving
- Conflict resolution
- Product awareness
- Policy updates
- Technology & Tools
- Microsoft Suite
- Adobe Certified
- Photoshop
- Illustrator
- Industry Experience
- Customer relations
- Contact center operations
- Trend analysis
Awards
International Optics and Photonics Award
Key Skills And Certifications
- Customer & Provider Support: Outbound calling, service education, issue resolution
- CRM & Documentation: Call tracking, data management, customer feedback analysis
- Communication & Problem-Solving: Conflict resolution, product awareness, policy updates
- Technology & Tools: Microsoft Suite, Adobe Certified (Photoshop & Illustrator)
- Industry Experience: Customer relations, contact center operations, trend analysis
Timeline
Business Development Associate
International Autos BMW
01.2021 - Current
Service Lead
Marcus Ridge Cinema
01.2018 - 01.2022
Some College (No Degree) - Business Analytics, Political Science
Carroll University
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