Mateo Holguin
Bay Shore,NY
Summary
A forward-thinking team leader with expertise in efficiently operating departments to achieve goals. Proven success in aligning employees with roles that optimize their performance. Proactive and hardworking, consistently driving continuous operational improvement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
MANAGER OF OPERATIONS
Broadridge Financial Services
09.2023 - Current
- Manage the Logistics, Shipping, Commingling, and Receiving departments to meet service level agreements, identify process improvements, and create synergies
- Act as the USPS and third-party shipping vendor liaison, coordinating the timely movement of outbound mail and managing corresponding expenses
- Interpret new USPS regulations and work with IT, Production, Client Services, and third-party vendors to design, test, and onboard client applications according to those specifications
- Manage vendor relationships across all service providers, including mailing, power industrial equipment, and logistics vendors
- Responsible for reconciling and paying postage invoices and delivering financial reporting to the Finance and Accounting teams on a monthly basis
- Drive process improvement initiatives and projects to improve operational efficiency and drive down costs
- Assists with providing mailing solutions for new client setup and onboarding new products
- Communicating with Operations, QC, IT, and Client Services on regulatory changes and mailing inquiries
- Interact with various levels of management across affected areas to provide status updates and obtain the necessary information to meet commitments
- Collects, reviews, and analyzes production throughput to develop a production strategy for peak and off-peak seasons, which includes adjusting schedules, resources, and/or staffing
- Continually revises, improves, and implements production operating procedures according to the department’s training requirements and ensures timely and effective training schedules to ensure the department's skill base
- Assist in Production Processing and Operations Support
- Mentoring team and providing career development feedback, Leadership-team meetings, GPTW meetings, training courses, etc
- Maintains a safe working environment
- Oversee facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
SUPERVISOR OF OPERATIONS
Broadridge Customer Communications
12.2016 - 09.2023
- Responsible for all machine insertion equipment
- The supervisor must know their capabilities, workflow enhancements, and limitations
- Oversees all labor on the Production floor, ensuring the operation runs efficiently
- Utilizes outside temp agencies to increase and decrease labor as volume dictates
- Delegates and ensures all machines are working (minimize downtime) and the right jobs are on the suitable machines; monitors and maximizes machine throughput
- Responsible for coordinating the cross-training for all associates across Machine Production Operations to reduce labor costs and position associates on the proper equipment
- Creates/Plans/ Monitors/ Schedules daily production plans as well as proper labor to match labor and volume needs
- Accountable for meeting and exceeding cost-per-unit targets with the team on process improvements
- Continuously analyze processes, recommend, develop, and implement ideas for improvement and cost savings, and identify opportunities to increase margins
- Oversees all client SLAs on the Production floor and provides the supporting area with volume updates
- Responsible for reconciliation and payment of postage invoices and delivery of financial reporting to accounting teams on a monthly basis
- Mentoring team and providing career development feedback, Leadership-team meetings, GPTW meetings, training courses, etc
- Maintains a safe working environment.
COORDINATOR
Broadridge
11.2014 - 11.2016
- Coordinates and oversees daily operations and ensures the highest productivity throughput
- Responsible for understanding all machine insertion equipment
- Must know their capabilities, workflow enhancements, and limitations
- Entered and maintained departmental records in company database
- Coached employees through day-to-day work and complex problems
- Responsible Cross Training for all associates in the production area
- Responsible for requesting material needed from the Warehouse
- Ensures the envelopes and materials are audited to ensure accurate counts on inventory
- Monitors the quality throughout the job and works with Quality Control to ensure quality aspects throughout the insertion process.
WAREHOUSE SPECIALIST
Broadridge
12.2012 - 11.2014
- Monitored employee performance and advised managers on necessary improvements to meet targets
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves
- Helped keep inventory accurate by overseeing daily cycle counts
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes
- Tracked production and quality control systems to identify deficiencies proactively.
TEMP WORKER
Randstad
08.2009 - 11.2012
- Maintained work areas by cleaning and straightening for maximum productivity and safety
- Loaded, unloaded, and moved material to and from storage and production areas
- Restocked items on shelves and bins to keep inventory available.
Education
Accounting
Suffolk County Community College
Suffolk, NY2019
High School -
Colegio Anglo Español, Rionegro01.2007
Skills
- Team Player
- Data analysis
- Strategic Planning
- Staff Development
- Cost Reduction
- Work ethic
- Logistics Management
- Staff Management
- Workflow Optimization
- Warehouse Operations
- Invoice Processing
Certification
• ISO 9001:2015 Certification 2023
Languages
Spanish
Native or Bilingual
Timeline
MANAGER OF OPERATIONS
Broadridge Financial Services
09.2023 - Current
SUPERVISOR OF OPERATIONS
Broadridge Customer Communications
12.2016 - 09.2023
COORDINATOR
Broadridge
11.2014 - 11.2016
WAREHOUSE SPECIALIST
Broadridge
12.2012 - 11.2014
TEMP WORKER
Randstad
08.2009 - 11.2012
Accounting
Suffolk County Community College