Mateo Quinones
Alexandria,VA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Office Manager
Senior Lifestyle
02.2024 - Current
- Examined and reconciled vendor invoices for Accounts Payable, verifying accurate general ledger coding in accordance with operating budget
- Managed recruiting by crafting engaging job postings, scheduling interviews, and submitting job offers through ATS resulting in an streamlined and efficient hiring process
- Onboarded new employees through HRIS and E-verify ensuring adherence to HR protocols and regulatory requirements
- Managed reconciliation processes for the community credit card, ensuring accuracy and compliance against expense budget
- Processed payroll for employees verifying accurately entered employees hours, deductions, and PTO for community
- Trained in month-end close procedures, including billing resident accounts, ancillary adjustments, resident move-outs, move-in deposits and concessions.
Human Resources Manager
SERVPRO Team Warnecki
7 2023 - 1 2024
- Managed company HR functions including talent acquisition, performance management, payroll, benefits administration, compliance, and employee recordkeeping
- Oversaw maintenance of employee records, including personal details, employment history, and performance data for the workforce, contributing to improved organizational efficiency and HR service delivery
- Efficiently managed weekly payroll for 60+ employees, ensuring accurate processing for pay adjustments, overtime, bonuses, reimbursements, and deductions
- Administered employee benefits programs, including health, dental, vision, and life insurance
- Handled benefit inquiries and facilitated company open enrollment
- Developed talent acquisition process by implementing internal recruiting process, obtained external recruiting partners, and using effective sourcing strategies
- Proficient in office operations, including answering phones, addressing employee concerns, managing filing systems, and handling supply procurement.
Project Coordinator
Certified Inc.
08.2022 - 06.2023
- Successfully led over 300 projects by facilitating communication between multiple departments, managing processes for external and internal stakeholders
- Managed companies account receivable and accounts payable by analyzing reports, collecting on overdue balances, and submitting invoices for payment
- Developed project plans, including timelines, milestones, and resource allocation leading to successful project implementation
- Managed project budgets, tracked expenses, and prepared financial reports for project stakeholders meeting profit goals of 40%.
Print and Marketing Department Manager
Staples Connect
12.2021 - 08.2022
- Led and coached 10 personnel team comprised of leaders and associates
- Executed interviews and onboarding process for multiple notable candidates, optimized and executed effective training schedule
- Analyzed business data and trends to create digestible presentations and implement effective sales strategies and behaviors to exceed department annual sales goals by 25%
- Handled all escalated customer service issues with proper care and communication to retain customer base and customer satisfaction by 95%
- Demonstrated and taught high sales and professional culture, resulting in consistently exceeded weekly revenue goals by 20%
- Managed production queue effectively by monitoring supply inventory, workflows and staffing resulting in successful attainment of budget
- Oversee and manage the day-to-today operations of the business including scheduling, cash/credit reconciliation, and operational checks and balances.
Signal Operations Technician
U.S. Army
08.2020 - 11.2021
- Responsible for initial setup and maintaining of satellite terminals and networks, provided Wi-Fi and cellular service to customers in remote areas
- Maintained and conducted routine services on assigned communications and motor equipment, this allowed for swift relocation to provide services for sudden tasks across Europe
- Developed strong cooperative relationships with coworkers and managers, which created effective communication and rapid completion of given tasks
- Translated complex technical issues into digestible language for non-technical users
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Signal Operations Team Leader
U.S. Army
06.2018 - 08.2020
- Successfully led, managed, and supervised 10 personnel to complete organization's daily tasks in fast-paced environment
- Developed efficient system to maintain documentation and accountability for over $500,000 worth of satellite, motor vehicle, and sensitive information technology property
- Consistently achieved 100% property accountability on annual inventories
- Trained personnel on required annual training, developed, and mentored personnel towards career and personal goals which led to positive work environment and mutual trust
- Clearly informed personnel of vision for team and created policies for troubleshooting daily operations, this allowed personnel to exercise initiative to complete complex tasks
- Consistently reported to section supervisor needs of team to receive support from higher echelon
- Proficient use of Microsoft Office Suite to display monthly team physical and technical training to section supervisors.
Skills
Human Resource Operations
Certification
BSCAI Executive Leadership - November 2023
Timeline
Business Office Manager
Senior Lifestyle
02.2024 - Current
Project Coordinator
Certified Inc.
08.2022 - 06.2023
Print and Marketing Department Manager
Staples Connect
12.2021 - 08.2022
Signal Operations Technician
U.S. Army
08.2020 - 11.2021
Signal Operations Team Leader
U.S. Army
06.2018 - 08.2020
Human Resources Manager
SERVPRO Team Warnecki
7 2023 - 1 2024
BSCAI Executive Leadership - November 2023