Mateo Ramirez
Walnut Creek,CA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
2
2
years of professional experience
Work History
Food Waiter
Diablo Taqueria
05.2023 - 07.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Streamlined communication between the front-of-house and back-of-house teams to minimize errors and delays in service.
Cashier
Nations Giant Hamburgers
06.2023 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Grill Cook
Chipotle
11.2022 - 05.2023
- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Maintained high customer satisfaction levels by consistently delivering fresh, flavorful meals prepared with attention to detail.
- Achieved consistent portion control across all dishes using measurement tools such as scales or measuring cups.
- Greeted customers entering store and responded promptly to customer needs.
Education
Marketing
Politecnico Grancolombiano
ColombiaSkills
- Strong multitasking
- Customer service focus
- Cleanliness
- Professional Appearance
- Memory retention
- Food safety understanding
- Punctual and Reliable
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashier
Nations Giant Hamburgers
06.2023 - 10.2023
Food Waiter
Diablo Taqueria
05.2023 - 07.2024
Grill Cook
Chipotle
11.2022 - 05.2023
Marketing
Politecnico Grancolombiano