Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mateo Ristic

Belgrade

Summary

Customer support specialist with experience in high-stakes financial services. Skilled in client communication, retention strategies, complaint resolution, and regulatory research. Strong ability to handle sensitive cases, compose professional correspondence, and provide exceptional customer service in high-pressure environments.

Overview

2
2
years of professional experience

Work History

Customer Support Specialist

Silver Bell Group
Belgrade
08.2022 - 01.2025
  • Provided professional support to clients dealing with complex financial issues.
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Managed a high volume of emails and calls while ensuring excellent customer service.
  • Maintained high client retention by handling objections effectively, and providing reassurance.
  • Evaluated current regulations related to cryptocurrency trading and adjusted strategy accordingly.
  • Assisted with onboarding new clients by providing them with education materials about the basics of crypto trading.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Social Sciences Track

Grammar School
Belgrade

Skills

  • Customer service excellence
  • Multitasking and organization
  • Sales support
  • Complaint handling
  • Verbal and written communication
  • Team collaboration
  • Issue troubleshooting
  • CRM software
  • Empathy and patience
  • Quality assurance
  • Active listening
  • Conflict resolution
  • Email communication

Languages

Serbian
First Language
English
Advanced (C1)
C1

Timeline

Customer Support Specialist

Silver Bell Group
08.2022 - 01.2025

Social Sciences Track

Grammar School

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Mateo Ristic