Mateo Sanchez
Lexington,KY
Summary
Dynamic warehouse professional with five years of experience in inventory management and operational efficiency. Proven ability to enhance warehouse layouts, leading to improved space utilization and streamlined processes. Skilled in training teams on safety protocols and compliance, fostering a culture of safety and collaboration. Expertise in communication and problem-solving ensures seamless operations and service delivery. Committed to driving productivity and contributing to team success.
Sales expert prepared for leadership roles. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. Skilled in market analysis, lead generation, and negotiation.
Overview
6
6
years of professional experience
Work History
Sales Manager
Bargain Hunt
12.2024 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Delivered consistent high-quality service by closely monitoring team performance metrics.
- Collaborated with other departments to address common customer issues, streamlining processes for faster resolution times.
- Established a culture of accountability, fostering an environment where employees took ownership of their work and results.
- Boosted team morale with regular feedback sessions and employee recognition programs.
- Optimized staffing levels through effective scheduling practices, reducing costs and maximizing workforce utilization.
- Retained valued customers by providing excellent service recovery in challenging situations involving complaints or dissatisfaction.
- Built strong relationships with key clients through personalized communication, ensuring long-term loyalty and repeat business.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns.
- Ensured adherence to company policies and procedures while fostering a positive work environment that promoted teamwork collaboration among colleagues.
Sales Associate
Goff Tents & Events at Warehouse
05.2019 - 10.2024
- Managed inventory and organized warehouse layout to optimize space and efficiency.
- Trained new staff on warehouse operations and safety protocols.
- Ensured compliance with safety regulations and maintained equipment.
- Collaborated with team members to streamline processes and improve service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Identified upselling opportunities to increase revenue generation.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Bryan Station High School
Lexington, KY01.2018
Skills
- Listening
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
- Product knowledge
- Inbound phone calls
07 LANGUAGES
English
Spanish
Timeline
Sales Manager
Bargain Hunt
12.2024 - 01.2025
Sales Associate
Goff Tents & Events at Warehouse
05.2019 - 10.2024
Bryan Station High School