Mateo Silva
Chicago,IL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Costumer Service and Passenger Assistance
United Ground Express
11.2023 - Current
- Ensured compliance with all relevant industry regulations and standards in order to mitigate risk exposure for the company.
- Optimized workflow efficiency by developing and implementing standard operating procedures.
- Resolved problems, improved operations and provided exceptional service.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting lounge environment.
- Provided exceptional customer service through clear communication about repair timelines and potential costs.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
Marketing Assistant
Ecuadorian Food Market
07.2022 - 11.2023
- Created engaging content for Pinterest, Facebook, and Instagram.
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Conducted thorough research to construct creative and fresh ideas.
- Supported content creation for corporate social responsibility initiatives, showcasing company values and community involvement efforts to strengthen brand reputation.
Supervisor
Ecuadorian Food Market
07.2022 - 11.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Developed and implemented customer service policies to enhance satisfaction.
Supervisor of Operations
Telas Ec Plus
02.2020 - 06.2022
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
Social Media Manager
La Costeña Restaurant
06.2018 - 11.2019
- Increased customer engagement through social media.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Designed and implemented social media strategies to align with business goals.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Education
GED -
GED Testing
Chicago05.2022
High School Diploma -
Saint Patrick School
Quito, Ecuador06.2019
Skills
- Operational Efficiency
- Incident Management
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Customer Service Management
- Relationship Building
- Customer Relations
- Staff training/development
- Employee Motivation
- Operations Management
- Marketing Strategies
- Product Promotion
- Bilingual
- Easy learning person
- Always open to learn new skills
Certification
- Diploma in Marketing
- Certification in Food Photography
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Costumer Service and Passenger Assistance
United Ground Express
11.2023 - Current
Marketing Assistant
Ecuadorian Food Market
07.2022 - 11.2023
Supervisor
Ecuadorian Food Market
07.2022 - 11.2023
Supervisor of Operations
Telas Ec Plus
02.2020 - 06.2022
Social Media Manager
La Costeña Restaurant
06.2018 - 11.2019
GED -
GED Testing
High School Diploma -
Saint Patrick School