Mateo Taylor
Tahlequah
Summary
Dynamic Patient Access Representative with extensive experience at Cherokee Nation Outpatient Health Center, excelling in HIPAA compliance and customer service. Adept at navigating healthcare systems and enhancing patient experiences through empathetic communication. Proven ability to resolve conflicts effectively, ensuring high-quality care and satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Cherokee Nation Outpatient Health Center
11.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Patient Access Representative
Northeastern Health System
10.2021 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
Team Member
Casey General Store
11.2020 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Service Representative
C3 Customer Contact Channels
08.2018 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Keys High School
Park Hill, OK05-2019
Skills
- Customer service
- HIPAA compliance
- Patient registration
- Patient check-in
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
Timeline
Patient Access Representative
Cherokee Nation Outpatient Health Center
11.2022 - Current
Patient Access Representative
Northeastern Health System
10.2021 - 11.2022
Team Member
Casey General Store
11.2020 - 10.2021
Customer Service Representative
C3 Customer Contact Channels
08.2018 - 10.2020
High School Diploma -
Keys High School
Similar Profiles
Baylee ArnallBaylee Arnall
Occupational Therapy Student at Cherokee Nation Outpatient Health CenterOccupational Therapy Student at Cherokee Nation Outpatient Health Center
Kendra MortonKendra Morton
Licensed Practical Nurse at Cherokee Nation Outpatient Health CenterLicensed Practical Nurse at Cherokee Nation Outpatient Health Center
Paige HughesPaige Hughes
Primary Care LPN at Cherokee Nation Outpatient Health CenterPrimary Care LPN at Cherokee Nation Outpatient Health Center
Lynnzie RobinsonLynnzie Robinson
Garden/Stocking/Deli Sales Associate at WalmartGarden/Stocking/Deli Sales Associate at Walmart
Shelby GregoryShelby Gregory
Online Personal Shopper at WalmartOnline Personal Shopper at Walmart