Mateo Vargas
Homestead
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remittance Clerk
Intermerx
Cutler Bay
05.2022 - Current
- Processed remittance transactions accurately and efficiently.
- Maintained organized records of all remittance activities and transactions.
- Utilized financial software to track and manage incoming payments.
- Trained new staff on remittance procedures and best practices.
Manager
Managuita Restaurant
Miami
05.2022 - Current
- Managed daily operations, including scheduling, inventory management, and customer service using Microsoft services.
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities.
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Received shipments of inventory over 50lbs
- Trained employees to use POS systems
Education
High school diploma -
Westwood Christian School
Miami, FL05.2024
Some College (No Degree) - Business Administration And Management
Miami Dade College
Miami, FLSkills
- Clear language communication
- Microsoft Office
- Improving customer support response time
- Communication skills (2 years)
- Organizational Skills (2 years)
- Cashiering
- Merchandising
- Client services
- Sales (2 years)
- Customer support
- Spanish (10 years)
- Time Management
- Computer skills
- Phone call management
- Phone etiquette (2 years)
- Customer service (2 years)
- English (10 years)
- Hospitality
- Telecommunication
- Administrative experience
- Problem-solving
- Customer issue escalation
- Food Service
- Teamwork
- Conflict management
- Basic Math
- Cleaning (less than one year)
- Data entry
- Handling customer inquiries
- Math
- Bilingual (10 years)
- Retail math
- Retail sales
Certification
- Food Handler Certification
- Driver's License
Languages
Spanish - Fluent, Multilingual, English - Native
Timeline
Remittance Clerk
Intermerx
05.2022 - Current
Manager
Managuita Restaurant
05.2022 - Current
High school diploma -
Westwood Christian School
Some College (No Degree) - Business Administration And Management
Miami Dade College