Mateo Villa
Hollywood
Summary
Dynamic sales professional with a proven track record at Trulieve, excelling in relationship management and issue resolution. Recognized for enhancing customer experiences through personalized recommendations and effective cash handling. Committed to teamwork and reliability, consistently achieving sales goals while fostering a welcoming environment that encourages repeat business.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Vendor
Seafarers Electronics
12.2021 - Current
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Improved client satisfaction by quickly addressing and resolving service issues.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Budtender
Trulieve
03.2021 - 10.2021
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
The Home Depot Inc
09.2012 - 01.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Sales Associate
Metro Pcs
02.2018 - 07.2018
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
Associate of Arts - Psycholgy
Broward College
Fort Lauderdale, FL06-2017
High School Diploma -
Nova High School
Davie, FL06-2012
Skills
- Issue resolution
- Relationship management
- Lift up to 70 pounds
- Teamwork and collaboration
- Analytical thinking
- Cash handling
- Teamwork
- Professionalism
- Reliability
Languages
Spanish
Full Professional
Timeline
Vendor
Seafarers Electronics
12.2021 - Current
Budtender
Trulieve
03.2021 - 10.2021
Sales Associate
Metro Pcs
02.2018 - 07.2018
Retail Sales Associate
The Home Depot Inc
09.2012 - 01.2021
Associate of Arts - Psycholgy
Broward College
High School Diploma -
Nova High School
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