Mateo John Ballas
Scotts Valley,CA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight Coordinator position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Assistant Banquet Manager
1440 Multiversity
07.2022 - 07.2023
- Interpreted instructions to schedule and set up events to client specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Directed and managed banquet functions for several hundred person events.
Security Support Admin
1440 Multiversity
01.2019 - 05.2020
- Managed filing system, entered data and completed other clerical tasks.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Restocked supplies and placed purchase orders to maintain adequate stock levels
Warehouse Operations Manager
Scotts Valley Market / Crown Services
12.2014 - 12.2017
- I held several positions at Scotts Valley Market / Crown Catering with multiple promotions as I proved the ability to manage more responsibility.
- I managed anywhere from 5-20 employees to maintain a company warehouse so it was clean, organized, safe, and easily navigated.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
High School Diploma -
San Lorenzo Valley High School
Felton, CA06.2017
Some College (No Degree) -
Cabrillo College
Aptos, CASkills
- Effective Customer Service
- Staff Training
- Schedule Coordination
- Client Relationships
- Quality Assurance
- Manage Operations
- Performance Monitoring and Evaluation
- Mathematical Calculation and Reasoning
Timeline
Assistant Banquet Manager
1440 Multiversity
07.2022 - 07.2023
Security Support Admin
1440 Multiversity
01.2019 - 05.2020
Warehouse Operations Manager
Scotts Valley Market / Crown Services
12.2014 - 12.2017
High School Diploma -
San Lorenzo Valley High School
Some College (No Degree) -
Cabrillo College
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