Mateus Ribeiro De Azeredo

• Prepared guest rooms by stripping beds and removing trash following check-out, delivered dirty linens and other items to the laundry, and vacuumed carpeted hotel corridors. Additionally, provided support to the housekeeping department by delivering towels, sheets, and other necessary supplies as requested.
• Stocked housekeeping carts with supplies before each shift.
• Communicated with other departments, such as the front desk, if needed.

• Managed guest check-ins and check-outs, handled reservations and inquiries, and provided customer service.
• Employed computers daily to execute job responsibilities and tasks.
• Managed cash drawer throughout shift.
• Utilized computers daily to perform various tasks and manage operational activities efficiently.
• Inputted guest information into computer system accurately and securely.
• Provided information about hotel amenities, services, and local attractions.
• Verified accuracy of room rates and other charges during check-in process.
• Assisted with customer complaints.
• Addressed customer needs in a timely manner.
• Answered phones, responded to inquiries, and took messages.
• Assisted guests at check-in, providing information on various services within hotel.
• Posted incidental charges by using computers.
• Computed bills, collected payments and made change for guests.
• Transmitted and received messages using telephones.
• Deposited guest valuables in hotel safes or safe-deposit boxes.
• Issued room keys.
• Answered guest inquiries, recommending shopping, dining or entertainment.
• Input and confirmed reservations for guests.

-Maintained cleanliness and hygiene standards in all public areas, including lobbies, hallways, restrooms, and common spaces.

-Ensured the timely removal of waste and replenishment of supplies in public areas to provide a welcoming environment for guests.

-Performed routine inspections of public spaces to identify areas requiring attention.

• Checked guest rooms upon arrival for any potential maintenance needs or deficiencies.
• Conducted thorough inspections of guest rooms to ensure cleanliness, safety, and adherence to hotel standards. Identified maintenance issues, reported them for prompt resolution, and provided feedback to the housekeeping manager to improve service quality. Verified that rooms were properly stocked with amenities, and that all fixtures and furnishings were in good working order. Ensured guest satisfaction through attention to detail and quality control.

• Mopped hard surface floors and rolled a lint roller, ensuring no dirt or debris was left behind.