Mateus Rodrigues Gonçalves

In my current role at a Mexican restaurant, I manage dual responsibilities as a Waiter and Bar Back. As a Waiter, I provide attentive service by welcoming guests, taking orders, delivering food and beverages, and ensuring an enjoyable dining experience. I also handle customer inquiries, process payments accurately, and address special requests to maintain high satisfaction levels.

As a Bar Back, I support bartenders by restocking ingredients, beverages, and supplies, ensuring the bar operates smoothly during busy periods. I assist with basic drink preparation, maintain cleanliness and organization, and ensure compliance with health and safety standards. This role has strengthened my ability to multitask, work efficiently in a fast-paced environment, and deliver outstanding customer service.

• As a Bartender and Waiter, I provided exceptional service to hotel guests and visitors in a high-standard hospitality environment. As a Bartender, I crafted and served a wide range of beverages, including signature cocktails, wine, and premium spirits, while maintaining an elegant and organized bar area. In my role as a Waiter, I ensured a seamless dining experience by welcoming guests, taking accurate orders, delivering food and drinks promptly, and addressing any special requests or concerns. I also handled payments efficiently, managed room service orders, and collaborated with other departments to uphold the hotel’s reputation for outstanding customer service. This experience helped me refine my attention to detail, time management, and communication skills.

• As a Bartender in my family business, I played a key role in delivering high-quality customer service and ensuring the smooth operation of the bar. I prepared and served a variety of beverages, including signature cocktails, while creating a welcoming atmosphere for guests. My responsibilities included maintaining cleanliness and organization, managing inventory, and restocking supplies as needed. I also engaged with customers to recommend drinks, handled transactions efficiently, and upheld health and safety standards. This experience allowed me to develop strong interpersonal, multitasking, and problem-solving skills in a fast-paced environment.

• As a Kitchen Assistant, I supported the kitchen staff by performing a variety of essential tasks to ensure smooth and efficient operations. My responsibilities included preparing ingredients (such as washing, peeling, and cutting vegetables), maintaining cleanliness and organization in the kitchen, and ensuring compliance with food safety and hygiene standards. I assisted in plating dishes, managing inventory of supplies, and promptly restocking ingredients as needed. Through teamwork and attention to detail, I contributed to delivering high-quality meals and a well-organized kitchen environment.

• As a Bar Back, I provided essential support to bartenders, ensuring a seamless flow of operations during service. My responsibilities included restocking bar supplies such as ice, garnishes, and liquor, as well as maintaining the cleanliness and organization of the bar area. I assisted in basic drink preparation during busy hours and ensured that all equipment and glassware were properly cleaned and ready for use. By managing inventory and replenishing items promptly, I contributed to an efficient bar environment and enhanced customer satisfaction through fast and smooth service.