Summary
Overview
Work History
Education
Skills
Timeline
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Mateusz Gniecki

Schiller Park,IL

Summary

Dedicated operations and client success professional with a proven track record of streamlining processes, improving efficiency, and fostering client satisfaction. Highly skilled in operations management, team leadership, and relationship building across diverse industries. Adept at analyzing operational metrics, implementing innovative solutions, and driving business growth. Passionate about learning new skills and adapting to changing environments to deliver exceptional results.

Overview

3
3
years of professional experience

Work History

Operations Account Executive

Fooda
Chicago, IL
02.2024 - 01.2025
  • Acted as the primary contact for delivery clients and restaurant partners, ensuring clear communication and seamless support
  • Optimized delivery operations through close coordination with internal teams, addressing challenges proactively
  • Improved delivery on-time percentage from 70% to 90% by implementing process enhancements and fostering collaboration between logistics teams
  • Assisted in designing and executing a new delivery process tailored for larger delivery accounts, resulting in smoother operations and better client satisfaction
  • Managed new restaurant onboarding and conducted client walkthroughs to ensure operational readiness
  • Monitored delivery metrics and client feedback, driving product and service enhancements
  • Built and maintained strong relationships with partners, facilitating smooth onboarding and sustained success

Client Success Manager

Koloni
Des Plaines, IL
04.2023 - 02.2024
  • Reported directly to the CEO, overseeing all bike share program operations, including sales and account management
  • Led a team of three, driving efficient operations and ensuring program success
  • Implemented process changes to improve operational efficiency, meeting client needs and resolving issues effectively
  • Stayed informed of industry changes to identify growth opportunities and refine business strategies

Hardware Specialist

Koloni
Des Plaines, IL
09.2022 - 04.2023
  • Promoted based on exemplary performance, transitioning from technical roles to client-facing responsibilities
  • Assembled and tested products and hardware, supporting prototype development for integration improvements
  • Managed smart lock accessories and bike share supply inventory, ensuring operational readiness
  • Oversaw local bike share fleets and maintained warehouse organization for optimal efficiency

Restaurant Fulfillment Specialist

Grubhub
Chicago, IL
08.2021 - 01.2022
  • Onboarded new restaurant accounts onto the Grubhub platform, ensuring quality and compliance with requirements
  • Guided restaurant owners on menu content, platform tools, and best practices to maximize success
  • Built strong relationships with clients, ensuring their readiness and satisfaction on the platform
  • Consistently met and exceeded target quotas, achieving up to 110% of goal through efficient onboarding and high-quality account support
  • Maintained a quick turnaround time while delivering exceptional accuracy and service

Education

A.S. - Business Management

Triton College

Skills

  • Data entryl Excellence
  • Client Relationship Management
  • Team Leadership & Collaboration
  • Process Optimization
  • Logistics Coordination
  • Data Analysis & Reporting
  • Onboarding & Training
  • Problem Solving
  • Multilingual Communication

Timeline

Operations Account Executive

Fooda
02.2024 - 01.2025

Client Success Manager

Koloni
04.2023 - 02.2024

Hardware Specialist

Koloni
09.2022 - 04.2023

Restaurant Fulfillment Specialist

Grubhub
08.2021 - 01.2022

A.S. - Business Management

Triton College

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Mateusz Gniecki