Mateusz Twardowski
Lemington Spa,Warwickshire
Summary
Professional hospitality leader prepared for the role of Bar Assistant Manager with a focus on elevating guest experiences and driving operational excellence. Proven track record in managing and training staff, ensuring compliance with safety and quality standards. Strong emphasis on teamwork and adaptability, ensuring seamless service in a dynamic environment. Skilled in inventory management, customer relations, and conflict resolution, consistently delivering results and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Bar Supervisor
Red Lion Truck Stop and Grill Bar
Northampton
03.2026 - Current
- Supervised daily bar operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on cocktail preparation and customer engagement techniques.
- Developed seasonal drink menus, incorporating local ingredients to enhance guest experience.
- Managed inventory levels, optimizing stock control to minimize waste and reduce costs.
- Coordinated special events and promotions, driving increased revenue through targeted marketing strategies.
- Resolved customer complaints swiftly, maintaining positive relationships and repeat business opportunities.
Bar Supervisor
St Pierre Park Luxury Hotel, Spa & Golf Resort
Guernsey
09.2022 - 01.2026
- Assisted team members in delivering quality service.
- Supported management with event planning to enhance guest engagement.
- Fostered a welcoming environment through strong interpersonal skills.
- Addressed customer concerns tactfully to minimize disruption.
- Resolved complaints efficiently to maintain positive guest relations.
- Kept the premises clean to ensure a pleasant atmosphere.
- Assisted in monitoring bar equipment to prevent service interruptions.
- Helped manage supply orders to maintain appropriate stock levels.
- Coordinated staff schedules for smooth bar operations.
- Facilitated staff training to elevate service standards.
- Contributed to sales growth through promotional activities.
- Supported cash management to ensure accurate transactions.
- Helped organize stock inventory to prevent shortages.
- Engaged with guests to build rapport and encourage loyalty.
Bar Supervisor
Duke of Normandie Hotel
Guernsey
09.2021 - 09.2022
- Assisted in maintaining customer service excellence during busy periods through clear prioritization of tasks and responsibilities.
- Supported junior bartenders by sharing knowledge of mixology best practices to enhance team skills and confidence.
- Fostered a welcoming environment that encouraged customer loyalty through high-quality service.
- Aided in resolving customer complaints with a calm and professional approach to ensure positive experiences.
- Helped monitor stock levels to improve efficiency and reduce waste.
- Contributed to the recruitment and training of team members to ensure high standards of customer care.
- Exemplified attentive service to customers, setting a professional standard for restaurant interactions.
- Performed accurate end-of-day financial routines for cash and card transactions.
Bartender
Hilton Warwick Hotel
02.2014 - 08.2021
- Crafted customized cocktails to enhance customer experience.
- Providing a professional, friendly and courteous service to all guests.
- Resolved guest complaints promptly and courteously, enhancing customer satisfaction.
- Demonstrated key skills in hospitality and customer service
- Ensured exceptional personal presentation and customer service to create a welcoming atmosphere.
- Experience of serving large numbers of customers at large functions & events.
- Developed up-selling promotions for food and beverage, increasing overall sales.
- Managed stock levels and minimized wastage.
- Implemented till procedures to ensure compliance with company standards.
- Adapted quickly to the demands of a busy environment to ensure smooth operations.
- Collaborated effectively with team members to ensure high-quality service.
- Conducted training sessions for the new employee.
- Pursued professional development to improve service delivery and efficiency.
- Managed bar operations independently, ensuring smooth service during busy periods.
Food & Beverage Host
Hilton East Midlands Airport Hotel
01.2009 - 02.2014
- Oversaw service operations across hotel areas, including bar, restaurant, café, room service, conference, and banqueting, ensuring exceptional service delivery.
Conference & Banqueting Assistant
Hilton East Midlands Airport Hotel
05.2006 - 12.2009
- Setting up meeting rooms.
- Setting up and serving banquets and weddings up to 350 people.
Education
NVQ Level 3 - Customer Service
Nottingham College
NothingamCertificate of Higher Education - Hospitality Management
Zespol Szkol nr.3
Krasnik, LublinSkills
- Cocktail, wine, and spirits knowledge
- Flexible availability for late nights and weekends
- Event service experience
- Ability to thrive in fast-paced environments
- Eagerness to learn and develop skills
- Positive relationships with managers and colleagues
- Attention to detail and accuracy
- Employee development
- Staff management
- Upselling strategies
Affiliations
- Sport, History, Books
Personal Information
Additional Qualifications
- Hilton Worldwide Management Development Program 1
- NVQ Customer Service Certificate, Level 3
- European Bartender School, The Essentials of Bartending
Languages
English
Full Professional
Polish
Native or Bilingual
Timeline
Bar Supervisor
Red Lion Truck Stop and Grill Bar
03.2026 - Current
Bar Supervisor
St Pierre Park Luxury Hotel, Spa & Golf Resort
09.2022 - 01.2026
Bar Supervisor
Duke of Normandie Hotel
09.2021 - 09.2022
Bartender
Hilton Warwick Hotel
02.2014 - 08.2021
Food & Beverage Host
Hilton East Midlands Airport Hotel
01.2009 - 02.2014
Conference & Banqueting Assistant
Hilton East Midlands Airport Hotel
05.2006 - 12.2009
Certificate of Higher Education - Hospitality Management
Zespol Szkol nr.3
NVQ Level 3 - Customer Service
Nottingham College