Matheo Felix
Newark,DE
Summary
Motivated and results-driven sales professional with good experience in retail and customer service. Proven ability to deliver excellent customer experiences, increase sales, and establish long-term client connections. Proficient in cashiering, clienteling, and communicating effectively to meet and exceed customer expectations. I am now pursuing a Bachelor of Business Administration degree with a concentration on marketing and technology. Fluent in English, and Haitian Creole, and a native French speaker.
Overview
11
11
years of professional experience
Work History
Martial Arts Instructor
01.2014 - 07.2020
- Instructed martial arts classes for students of all ages, emphasizing discipline, respect, and physical fitness
- Developed and implemented lesson plans tailored to individual skill levels, resulting in student progression and retention
Sales Associate/Cashier
Tilly's Retail Clothing Store
06.2023 - 03.2024
- Make recommendations depending on the customers' needs, resulting in increased customer satisfaction and repeat business
- Assist customers throughout the buying process, providing personalized recommendations based on their needs and preferences
- Help customers find specific products, promoting company products and special sales
Timepiece Specialist
Reeds Jewelers
03.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
Education
Associate of Business Administration - Business Administration
Delaware Technical Community College
DE10-2026
Skills
- Customer service
- Communication skills
- Cashiering
- Sales
- Microsoft PowerPoint
- Experience with Children
- Excel
- Clienteling Expertise
- Retail Experience
- Customer Relations
Languages
French
Native or Bilingual
English
Professional Working
Creole
Native or Bilingual
Interests
- Hiking
- Gym Workouts
- Martial arts
- Gaming
- Chess
- Cooking
- Outdoor Recreation
Timeline
Timepiece Specialist
Reeds Jewelers
03.2024 - Current
Sales Associate/Cashier
Tilly's Retail Clothing Store
06.2023 - 03.2024
Martial Arts Instructor
01.2014 - 07.2020
Associate of Business Administration - Business Administration
Delaware Technical Community College
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