Matheus Castro
TJ Maxx
Shrewsbury,MA
1
Language
One of my biggest accomplishments is being an older brother and being able to take care of my baby sister. Growing up with her has helped me realize how much I genuinely enjoy spending time with and caring for children. Another accomplishment I’m proud of is being the secretary of the Latino Student Union, where I’ve had the opportunity to be more inclusive, speak up about important issues, and help create a welcoming environment for others. These experiences have helped me become more responsible, confident, and willing to use my voice.
Work History
Retail Associate
2 Months- Assisted customers with product location, fitting room needs, and purchase questions
- Operated point-of-sale system to process transactions accurately and efficiently
- Replenished merchandise and maintained organized, shop-ready sales floor displays
- Supported markdowns, ticketing, and price changes according to store standards
- Recovered sales floor by folding apparel, straightening racks, and removing misplaced items
- Handled freight processing, stockroom organization, and inventory rotation
- Collaborated with team members to complete daily tasks and maintain clean store appearance
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Maintained clean sales floor and straightened and faced merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma
Skills
Reliability
Customer engagement
Positive and engaging demeanor
Cash handling accuracy
Cash register operation
Store maintenance
Cleaning and sanitizing
Approachability
Self-directed learning
Verbal and written communication
Sales proficiency
Sales promotion
Shelf recovery
Damaged goods processing
Time management
Customer service
Customer assistance
Teamwork
Cash handling
FLUENT IN Portuguese
Stocking and receiving
Relationship building
Flexible schedule
Retail store operations
Money handling
Retail sales
Stock replenishment
Transaction processing
Truck unloading
Phone etiquette
Trend awareness
Sales trends
Friendly and outgoing
Customer follow-up
Cash drawer balancing
Backroom organization
Barcode scanning
Adaptable and flexible
Honest and dependable
Strong communication and interpersonal skills
Able to take care of kids
Languages
Portuguese
Native or Bilingual
Timeline
Retail Associate
TJ Maxx
07.2026 - CurrentRead More
Shrewsbury High School
High School Diploma
Read More