Matheus Melo
Riverside,RI
Summary
Motivated professional with a strong work ethic and adaptability. Demonstrates exceptional interpersonal skills and proficiency in English, Portuguese, and Spanish. Experienced in driving sales growth through effective customer relationship management and problem resolution. Proven ability to quickly master new skills and work independently.
Overview
2026
2026
years of professional experience
Work History
Personal Health Situation
Unemployed
Riverside, RI
11.2023 - Current
- Health prioritization, personal growth, skill development and life reorganization were achieved in this time.
- Volunteered during this time doing coastal cleanups with Save the Bay and helping at Good Neighbors / Saint Brenan's Church.
- I took a personal leave to address health challenges, legal matters and focus on my recovery. I am now 2 years healthy and ready to return to the workforce.
Vehicle Sales Consultant / Sales Manager
Empire Hyundai
Swansea, ME
08.2023 - 11.2023
- Assisted customers in selecting vehicles that meet their needs and preferences.
- Used change methodologies to increase sales and led projects for increased productivity.
- Resolved customer complaints regarding sales and service.
- Maintained accurate records of all transactions between customers and company representatives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Managed daily operations of sales department, including supervision of staff members.
Vehicle Sales Consultant
Courtesy Auto Group / Courtesy Mitsubishi
Attleboro, Massachusetts
05.2023 - 08.2023
- Assisted customers in selecting vehicles based on needs and preferences.
- Provided product knowledge and pricing information to potential buyers.
- Conducted vehicle demonstrations highlighting features and benefits.
- Managed customer inquiries through phone, email, and in-person interactions.
- Developed relationships with clients to encourage repeat business and referrals.
- Conducted follow-up calls after purchase to ensure satisfaction with the vehicle purchased.
Vehicle Sales Consultant / Sales Manager
Empire Hyundai
Swansea, Massachusetts
10.2018 - 05.2023
- Assisted customers in selecting vehicles based on their preferences and needs.
- Collaborated with team members to maintain an organized showroom environment.
- Handled customer inquiries and provided timely follow-up communications.
- Developed rapport with clients to foster long-term relationships and trust.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Flooring Sales Specialist
Home Depot
Attleboro, Massachusetts
2018 - 2018
- Guided customers in selecting flooring options based on needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Resolved customer inquiries and concerns to ensure positive experiences.
- Maintained a clean and organized sales environment for optimal customer engagement.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
Food Server
Brazilian Grill
North Dartmouth, Massachusetts
2017 - 2018
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests in menu selection and wine pairings to enhance dining experience.
- Coordinated food orders with kitchen staff for timely and accurate delivery.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Processed payments and handled cash transactions accurately and efficiently.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
Laborer
CORT Trade Shows via Staffing Group
Andover, ME
2016 - 2018
- Loaded and unloaded trade show materials efficiently.
- Assembled and disassembled exhibition displays on-site.
- Operated hand tools and equipment safely for tasks.
- Followed safety protocols to ensure a secure environment.
- Communicated effectively with clients and vendors during setups.
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
Maintenance Crew Member
V&S Galvanizing via Staffing Group
Taunton, MA
2016 - 2018
- Performed routine inspections and maintenance on galvanizing equipment.
- Maintained cleanliness and organization of work areas and equipment.
- Operated hand tools and machinery to support maintenance tasks.
- Followed safety protocols and guidelines to maintain a safe work environment.
- Documented maintenance activities and reported issues to supervisors promptly.
Education
GED -
Community College of Rhode Island
Lincoln, RI04-2010
Skills
- Customer relationship management
- Sales techniques
- Inventory oversight
- Sales reporting
- Change management
- Client engagement
- Negotiation strategies
- Multitasking skills
- Organizational abilities
- Microsoft Office proficiency
- Problem resolution
- Customer service excellence
- Upselling strategies
- Proficient in English, Portuguese and Spanish
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
Personal Health Situation
Unemployed
11.2023 - Current
Vehicle Sales Consultant / Sales Manager
Empire Hyundai
08.2023 - 11.2023
Vehicle Sales Consultant
Courtesy Auto Group / Courtesy Mitsubishi
05.2023 - 08.2023
Vehicle Sales Consultant / Sales Manager
Empire Hyundai
10.2018 - 05.2023
Flooring Sales Specialist
Home Depot
2018 - 2018
Food Server
Brazilian Grill
2017 - 2018
Laborer
CORT Trade Shows via Staffing Group
2016 - 2018
Maintenance Crew Member
V&S Galvanizing via Staffing Group
2016 - 2018
GED -
Community College of Rhode Island