Matheus Neves
Norwell,MA
Summary
Professional Summary
Versatile professional blending marketing strategy, business development, and judicial case management expertise. Over six years leading teams in sales and operations to surpass revenue targets, complemented by current role at the Massachusetts Trial Court managing complex eviction and housing cases. Skilled in stakeholder engagement—from grocery and retail clients to self-represented litigants—and adept at streamlining processes, ensuring compliance, and delivering exceptional service. Bilingual in English, and Portuguese, with a proven ability to leverage analytical insight and communication prowess to drive organizational success.
Overview
9
9
years of professional experience
Work History
Case Manager
Massachusetts Trial Court
01.2025 - Current
- Manage intake, processing, and tracking of eviction and housing-related case files
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicate with litigants, attorneys, and court staff to schedule hearings and resolve inquiries
- Prepare and review legal documents, ensuring accuracy and compliance with court rules
- Maintain electronic and paper records, update case management system, and generate status reports
- Coordinate with judges’ chambers to facilitate smooth courtroom proceedings
- Provide excellent customer service by guiding self-represented parties through procedural requirements
Energy Consultant
Sunrun Solar
04.2021 - 09.2024
- Gained in-depth knowledge of company's product offerings to provide reliable and trusted assistance to hundreds of customers daily.
- Assisted clients in making informed decisions that were cost effective and efficient.
- Built rapport with customers by offering friendly, knowledgeable, and supportive customer service.
- Researched emerging technologies and trends in field of sustainable energy solutions.
- Door to door lead generation tactics.
- Played an integral role in customer service and overall sales numbers.
- Calculated potential cost savings from proposed energy efficiency upgrades.
- Developed customized energy management plans based on client needs and preferences.
Retail Sales Associate
AT&T
02.2019 - 05.2020
- Greeted customers upon entry and provided assistance in locating items.
- Addressed, researched, and resolved customer issues.
- Maximized positive customer service experience.
- Consistently met and surpassed monthly ordering and sales goals assigned by Director of Operations and General Manager.
- Organized and faced products on shelves and in displays to comply with merchandising standards.
- Utilized POS system to process cash, credit card, and mobile pay transactions.
- Worked closely with management to achieve monthly sales goals.
- Demonstrated strong knowledge of products and promotions to increase sales revenue.
- Met sales quotas by utilizing upselling opportunities.
Key Holder/Assistant Manager
Sprint
11.2016 - 02.2018
- Performed managerial duties when seeking experienced candidates for Sales Associate and Merchandiser positions, ensuring all qualifications were met before extending offers.
- Coordinated employee schedules to ensure adequate staffing during all shifts.
- Organized stock room and checked inventory for accurate labeling, logical placement, and neat arrangement.
- Protected security of cash, inventory, and other company assets with strict adherence to company procedure.
- Collaborated with management team to plan promotional events, sales initiatives, and team building to ensure a safe and positive work environment.
- Enforced store policies and implemented corrective actions with employees.
- Trained and mentored employees to improve sales and customer service skills.
Education
Business Administration -
Fitchburg State College
Fitchburg, MassachusettsComputer Science - undefined
Bunker Hill Community College
Boston, MassachusettsMassasoit Community College
Brockton, MASkills
- Customer service
- Microsoft Office Suite proficiency
- Sales expertise
- Medical records management
- Quality assurance controls
- Organization and multitasking
Language
English Native
Portuguese Native
Spanish Fluent
Timeline
Case Manager
Massachusetts Trial Court
01.2025 - Current
Energy Consultant
Sunrun Solar
04.2021 - 09.2024
Retail Sales Associate
AT&T
02.2019 - 05.2020
Key Holder/Assistant Manager
Sprint
11.2016 - 02.2018
Computer Science - undefined
Bunker Hill Community College
Business Administration -
Fitchburg State College
Massasoit Community College
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