Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Matheus Oliveira

Billerica,MA

Summary

Friendly Valet with talent for customer service and satisfaction in fast-paced environments. Communicates well and supports team members with creative problem-solving. Proven history of fostering positive guest experiences to meet team, individual and corporate objectives. High-performing professional brings knowledge of equipment, vehicles, and machinery for fast-paced and dependable materials movement. Accomplishes targets with great planning and problem-solving abilities. Articulately communicates directions and resolves conflicts.

Overview

4
4
years of professional experience

Work History

Valet Parking Supervisor

Herb Chambers Audi
Burlington, MA
07.2022 - 04.2025
  • Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
  • Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
  • Collaborated with other departments within the organization on projects that involved valet services.
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
  • Coached team members to consistently exceed superior customer service standards.
  • Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
  • Coordinated with vendors providing additional services such as shuttle buses or car washes.
  • Removed snow from common areas to create safe operating environment.
  • Provided support and guidance to new hires during the onboarding process.
  • Enforced safety protocols for both customers and employees when operating motorized vehicles.

Valet

Lexus
Watertown, MA
11.2020 - 07.2022
  • Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
  • Adhered strictly to all local laws pertaining to safe operation of motor vehicles.
  • Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
  • Informed guests of location of hotel reception, concierge and lounges.
  • Greeted customers and opened doors for them upon arrival.
  • Assigned numbered tags to customers and vehicles.
  • Positioned barricades and gates to maximize traffic flow through parking lot.
  • Parked and retrieved guest vehicles quickly to avoid long wait times.
  • Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
  • Assisted customers with their luggage to and from their vehicles.

Education

High School Diploma -

Woburn Memorial High Schoool
Woburn, MA
06-2022

Some College (No Degree) - Sales

Bunker Hill Community College
Charlestown, MA

Skills

  • Customer service
  • Conflict resolution
  • Safety protocols
  • Team training
  • Operational coordination
  • Traffic management
  • Problem solving
  • Attention to detail
  • Communication skills
  • Manual and automatic driving

Affiliations

  • i play soccer and go to the gym everyday
  • i like to take care of my mental health and my body

Languages

Spanish
Full Professional
Portuguese
Native/ Bilingual

Timeline

Valet Parking Supervisor

Herb Chambers Audi
07.2022 - 04.2025

Valet

Lexus
11.2020 - 07.2022

High School Diploma -

Woburn Memorial High Schoool

Some College (No Degree) - Sales

Bunker Hill Community College

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Matheus Oliveira