MATHEW ADDIS
Holcomb,KS
Summary
Level 2/3 Senior Tech – Jr. Administrator Securing a professional position that is both challenging and rewarding in a dynamic organization where I can utilize my skills and expertise in a positive team environment; developing my career and skillset to further my knowledge and the growth of the company I am a part of.
Overview
20
20
years of professional experience
Work History
Operations Maintenance Supervisor
Garden Spot Rentals
03.2022 - Current
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Analyzed and identified equipment failure root causes and initiated correction actions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised 3 employees and scheduled shifts.
- Provided guidance to management regarding project bids for onsite improvements.
- Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
- Created and maintained daily and weekly reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Draftsman & Design Engineer
Choice Industrial Construction
11.2016 - 03.2022
- Developed CAD drawings from hand sketches, verbal instructions, and site visits.
- Interpreted technical drawings, schematics and computer-generated reports to make revisions to CAD drawings.
- Calculated dimensions and allowances with accurate precision for project specifications.
- Created CAD models and drawings for customer designs and shop fabrications.
- Evaluated job site specific jobs resulting in 3d models of site specific structures that conformed to OSHA and local code-required modifications for client requests. Change order and structural stamped engineered drawings would be provided as required.
Support Consultant Level II
FIS/ProNet
01.2013 - 11.2016
- Answer inbound calls assisting hardware and software with clients, frequently using remote support via Citrix shadow sessions, Bomgar, Dame Ware, RDP, and
- VNC with customers
- Answer support emails, analyze, and escalate issues to resolution or field engineer if required
- Work in tandem with local and remote engineers to provide quality solutions and results for community banking industry
- Perform various domain level functions for user action requests such as changes, deactivations and creations in a time effective manner required by the client including exchange, Active Directory, and GPO tasks
- Create, update, and maintain a living knowledge base documenting policies and procedures effective in troubleshooting and training
- Required to be actively engaged and knowledgeable in multiple different hosting environments including Citrix, VMWare, VSphere, and physical server farms as well as image deployed workstations and Win Terms
- Monitor and verify server backup integrity with detailed reporting upon failures
- Work individually and with engineers to determine cause of failure and develop plan of action proposal to resolve imminent failures
- Required to work remotely on systems and server 100% in order to resolve issues and diagnose problems spanning from ISP connectivity problems to server level problems as well as user computers, MFP devices, and Physical networking layers
- Perform periodic regulatory compliance monitoring and Health Assessments for customer’s hosted environments
- Develop and implement proactive solutions for system and network monitoring to prevent failure of systems integrity critical to day to day operations in the financial industry.
Technical Support Level 2
EInstruction
03.2009 - 11.2016
- Answer inbound calls assisting hardware and software with clients, frequently using remote support via Webex with customers
- Answer support emails, Chat Support requests, forum questions as well as maintaining Salesforce and Zen Desk tickets
- General technical support issues with software & firmware updates, and upgrades; determined product replacement validation in warranty situations
- Training others for most Einstruction products as well as beta testing, and product enhancement lifecycle submissions
- Assisted in product development and QA standards and training as well as training materials and courses for new hire employees
- Active member in upgrading and modernizing Helpdesk Response Software and improving the customer service experience.
Technical Support Representative
MSI Solutions
01.2008 - 01.2009
- Provided support for clients in the hotel and lodging industry with in-house developed and maintained software
- Clients included Hyatt, Wyndam, Best Western, and various other independent properties
- Duties ranged from network troubleshooting to desktop support to include printer support, Active Directory support, remote desktop, and LAN/WAN support
- Other responsibilities required knowledge of adding workstations to domains maintaining users in active directory with specific GPO permissions as well as maintaining an excellent level of customer service with hotel front end and managerial staff.
Customer Service/IT Helpdesk
Kanbay/Capgemini
01.2006 - 01.2007
- Customer service for technical issues, systems monitoring with SAP for various clients, transports into those systems, assisted with hardware & network installations, facilities management, generating hourly reports
- Data backup, tape catalog, inventory, and tracking of live backup media through Iron Mountain
- Security and facility requirements to meet and address on the hour per schedule of the facility Director
- Personally evolved the backup procedure from hand-written and manual entry to completely electronic with the use of scanners and Iron Mountain software to reduce and eliminate errors and ensure consistency and accuracy for services performed within the NOC.
- Customer assistance with domain, hosting, and configuration issues, as well as internet and telephone sales
- Maintained accounts assisted with billing issues as well and actively contributed to the improvement of the troubleshooting process.
Customer Service/Support
IPOWERWEB
01.2005 - 01.2006
- Customer assistance with domain, hosting and configuration issues, as well as internet and telephone sales
- Maintained accounts provided assistance with billing issues as well as actively contributed to the improvement of the troubleshooting process.
Customer Support/Helpdesk
AZ Techfinders/Cable One
01.2004 - 01.2005
- Customer support and helpdesk, assisted customers with high speed internet connection troubleshooting, connection and repair, account management as well as creation and records management
- Advanced cable modem & Universal Broadband Router troubleshooting
- Windows configuration, and cable modem diagnostic reading to further troubleshoot small, medium and large network consisting of routers, hubs/switches, VPN, firewalls, and various other secure connections
- Mission Critical Skillset -Goal oriented and resolution driven
- Customer satisfaction and recommendation driven
- Prioritize immediate issue resolution
- Attention to detail and A fresh perspective
- Forward looking and risk savvy
- Independent player / team contributor
- Company oriented & client focused
- Flexible, dependable, & reliable schedules.
Education
Associate of Arts - Information Technology/Networking
University of Phoenix
Phoenix, AZ2012
Associate of Applied Science Degree - Computer Drafting & Design
ITT Technical Institute
Tempe, AZ2006
Associate of Arts - Computer Networking Administration
Lamson College
Tempe, AZ2000
Associate of Arts - Architectural Drafting and Design
Technical Trades Institute
Colorado Springs, CO1998
Skills
- Skills & Software:
- Acronis True Imaging Software
- ACDSee Ver 30-90
- Adobe Acrobat Pro
- Active Directory DC Administration
- ADManager Plus
- Asigra backup manager
- AutoCAD Release 2004, 2010
- Bomgar Remote support
- CCleaner Professional
- CoffeCup Software
- CuteFTP Pro
- Cisco Network Assistant
- Cisco Router & Switch Configuration
- Citrix
- DameWare
- Ethernet Cabling & Termination
- Ethernet & Fiber Optic Certification
- Mac OSX 105-1010
- Malwarebytes
- Microsoft Office 2007 -2013
- Microsoft Exchange Server 08/12
- NEOTrace Pro
- Netgear Router & Switch Configuration
- Network Administration
- Network Appliance Configuration
- Network design & implementation
- Paragon Backup & Recovery
- PowerISO
- Revo Uninstaller
- SalesForce Application
- SAP
- Serv-U FTP Daemon
- Server Administration
- SolarWinds Monitoring System
- Symantec Backup Exec 2012
- Symantec PC Anywhere
- Symantec Norton Ghost
- Sysinternals
- TCP/IP
- Tech Support & Helpdesk
- VMWare Server
- VMWare Workstation
- VSphere
- VNC
- WAP Configuration & Administration
- Windows Remote Desktop
- Windows Server 03/08/12
- Windows XP/Vista/7
- Time Management
- Multitasking Abilities
- Troubleshooting
- MS Office
- Task Prioritization
Timeline
Operations Maintenance Supervisor
Garden Spot Rentals
03.2022 - Current
Draftsman & Design Engineer
Choice Industrial Construction
11.2016 - 03.2022
Support Consultant Level II
FIS/ProNet
01.2013 - 11.2016
Technical Support Level 2
EInstruction
03.2009 - 11.2016
Technical Support Representative
MSI Solutions
01.2008 - 01.2009
Customer Service/IT Helpdesk
Kanbay/Capgemini
01.2006 - 01.2007
Customer Service/Support
IPOWERWEB
01.2005 - 01.2006
Customer Support/Helpdesk
AZ Techfinders/Cable One
01.2004 - 01.2005
Associate of Arts - Information Technology/Networking
University of Phoenix
Associate of Applied Science Degree - Computer Drafting & Design
ITT Technical Institute
Associate of Arts - Computer Networking Administration
Lamson College
Associate of Arts - Architectural Drafting and Design
Technical Trades Institute
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