Mathew Anderson
Gulfport,MS
Summary
Achievement-driven Agent committed to continual self-improvement and team advancement through hands-on training and coaching, fostering a cohesive and thriving team culture, demonstrating a consistent record of surpassing monthly targets while being Recognized for adept interpersonal abilities to cultivate enduring customer loyalty.
Overview
15
15
years of professional experience
Work History
Consumer Electronics Double Agent
Best Buy, Geek Squad
Gulfport, MS
03.2022 - Current
- Contribute to positive customer experiences by consistently delivering high-quality workmanship in all Installations performed.
- Collaborates effectively with team members to address complex issues and provide customers with the best solutions possible.
- Supports Consumer Electronics Agents in their daily tasks, providing mentorship and fostering professional development opportunities.
- Manage multiple projects simultaneously while maintaining strict adherence to deadlines.
- Established long-term relationships with clients, resulting in increased repeat business.
- Promoted a positive team culture through open communication channels and regular feedback sessions, boosting morale and productivity among crew members.
- Streamlined project management processes through the implementation of digital tools, enhancing team collaboration and productivity.
Home Theater Agent
Best Buy, Geek Squad
09.2020 - Current
- Responded to client's needs through competent customer service and prompt problem-solving.
- Increased client retention by managing store deliveries around client needs.
- Described product highlights and benefits to help reinforce purchasing decisions.
- Worked with other Agents and Cadets to improve skills to help drive better customer experience
- Discussed and recommended service options with customers and explained costs involved.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Product Flow, Holiday Keyholder
Best Buy
05.2015 - 09.2020
- Rotated stock according to dates and protocols.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained and mentored new employees.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Completed store opening and closing procedures.
- Improved customer service by projecting friendly and knowledgeable attitude.
Electronics/Appliance Supervisor
Sears
06.2013 - 04.2015
- Oversaw staff performance, delivering coaching and mentoring to bolster sales.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
Senior Game Advisor
GameStop
02.2009 - 06.2013
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Proven track record exceeding sales goals and customer satisfaction ratings.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Provided timely feedback and recommendations to management based on customer interactions.
Education
GED -
State Of Virginia
Virginia Beach, VASkills
Consumer Electronics Installation and Repair
Leadership/Career Devolvement
Customer Relationship Management
Sales Expertise
Complex Problem-Solving
Training and coaching
Timeline
Consumer Electronics Double Agent
Best Buy, Geek Squad
03.2022 - Current
Home Theater Agent
Best Buy, Geek Squad
09.2020 - Current
Product Flow, Holiday Keyholder
Best Buy
05.2015 - 09.2020
Electronics/Appliance Supervisor
Sears
06.2013 - 04.2015
Senior Game Advisor
GameStop
02.2009 - 06.2013
GED -
State Of Virginia