Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Bahr

Glendale,AZ

Summary

Savvy expert experienced in troubleshooting a verity of issues in computer systems in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems, while also retaining the ability to provide creative solutions when applicable.

Overview

20
20
years of professional experience

Work History

Graphic Designer

Independent Contractor
07.2010 - Current
  • Developed creative design for print materials, brochures, banners, and signs.
  • Met with customers to present mockups and collect information for adjustments.
  • Created digital image files for use in digital and traditional printing methods.
  • Completed final touches for projects such as images sizes and font selection.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Conceptualized creative designs for print materials, banners, and signs.

Bell Captain

Embassy Suites by Hilton
06.2023 - 05.2024
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Maintained office PCs, networks and mobile devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Configured systems according to prescribed software and hardware frameworks.

Security Supervisor

Boulder Resort and Spa
05.2015 - 06.2020
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Screened vendors and contractors before granting access to restricted areas with the resort.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Trained staff on instillation and trouble shooting of Guest and resort key systems
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Audio Visual Technician

Roit Hospitality Group
06.2016 - 01.2018
  • Created and implemented technical support plans for audio-visual systems.
  • Performed service and system maintenance as directed.
  • Trained event staff on proper use of audio and visual equipment.
  • Set up projectors, laptops and microphones for live presentations.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Separated instruments, vocals, and peripheral sounds and mixed during post-production stage.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.

Program Coordinator

Washington Elementary School District
08.2004 - 05.2014
  • Answered phones and maintained student records for afterschool programs.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled account payments and provided information regarding outstanding balances.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained inventory of office supplies and placed orders.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Created and developed lesson plans to meet students' academic needs.

Education

Bachelor of Arts - Graphic Design

The Art Institute of Phoenix
Phoenix, AZ
01-2015

Skills

  • Help Desk Operations
  • Debugging
  • Microsoft Office expertise
  • Adobe Creative Cloud
  • Adobe Illustrator
  • Adobe Photoshop
  • Application installations
  • Hardware Installation
  • Inventory Control Systems
  • Desktop Technical Support

Timeline

Bell Captain

Embassy Suites by Hilton
06.2023 - 05.2024

Audio Visual Technician

Roit Hospitality Group
06.2016 - 01.2018

Security Supervisor

Boulder Resort and Spa
05.2015 - 06.2020

Graphic Designer

Independent Contractor
07.2010 - Current

Program Coordinator

Washington Elementary School District
08.2004 - 05.2014

Bachelor of Arts - Graphic Design

The Art Institute of Phoenix

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Mathew Bahr