Mathew Brown
Jacksonville,FL
Summary
Dynamic professional with a proven track record in heavy equipment operation and customer service excellence at Smith Trucking. Skilled in safety compliance and consultative sales, adept at improving customer satisfaction and streamlining operations. Demonstrated ability to enhance team collaboration and decision-making, leading to significant project success and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Irocker
04.2023 - Current
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Responded proactively and positively to rapid change.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Heavy Equipment Operator
Smith Trucking
03.2021 - 03.2023
- Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated range of heavy equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
- Remove debris and leveled ground to prepare job sites for construction projects.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Loaded and moved materials such as dirt and rocks based on specific job needs.
- Followed safety protocols while operating machinery.
Medical Assistant
South Eastern Retna
02.2019 - 03.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
Baptist Medical Center
01.2014 - 01.2019
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Implemented care and efficiency improvements to support and enhance office operations.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
Education
High School Diploma -
Edward White High School
Jacksonville, FL 05.2011
Skills
- Data Collection
- Account updating
- Consultative Sales
- Paperwork Processing
- Data Entry
- Scheduling
- Complaint resolution
- Office equipment proficiency
- Call Center Operations
- Product Education
- Front end loader operations
- Heavy Lifting
- Machinery inspection
- Safe Equipment Operation
- Residential construction
- Safety Compliance
- Decision-Making
- Heavy Equipment Operation
- Materials Movement
- Team Collaboration
- Safety Procedures
Timeline
Customer Service Representative
Irocker
04.2023 - Current
Heavy Equipment Operator
Smith Trucking
03.2021 - 03.2023
Medical Assistant
South Eastern Retna
02.2019 - 03.2021
Medical Assistant
Baptist Medical Center
01.2014 - 01.2019
High School Diploma -
Edward White High School
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