Summary
Overview
Work History
Education
Skills
Timeline
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Melinda Kelstrom

Oak forest,IL

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist & Scheduler

TCCN Automotive Inc
03.2023 - 05.2025
  • The Car Care Nut Automotive is a shop that specializes and provides Toyota and Lexus repairs. A garage with a small group of technicians. I ran the entire front desk operation and I ran it alone for my entire service at TCCN automotive. I showed an excellent amount of customer service skills during my time there and created many great relationships with clientele.
  • I create a great customer service atmosphere of greeting customers making appointments and explaining basic technical information on the phone and in person.
  • With my duties as a front desk receptionist and scheduler, I checked customers in through our storefront. I would tag up the keys and make sure everything was correct in our system for our technicians to know exactly what they need to do.
  • As we stayed progressively busy, I made sure all customers got their needs met by reporting incidents to my boss and technicians when necessary
  • I always had my messages between my boss and I on a chat through the computer that I reported necessary actions to be taken on current ongoing ticket orders for scheduled appointments-I always followed up in a great timely matter.
  • Collected room deposits, fees, and payments.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Barista

Starbucks Coffee Company
05.2016 - 05.2022
  • Starbucks is an established coffee company that strives to provide best quality service and positive customer experiences.
  • I started working for Starbucks at the age of 16, and quickly became accustomed to the environment, responsibilities, and customers.
  • As a barista, I am responsible for creating customer connections, keeping the café clean and safe, and providing professional and efficient service in a fast-paced environment.

Education

High School Diploma -

Riverside Brookfield High School
Riverside, IL
05.2019

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Verbal and written communication
  • Punctual and reliable

Timeline

Front Desk Receptionist & Scheduler

TCCN Automotive Inc
03.2023 - 05.2025

Barista

Starbucks Coffee Company
05.2016 - 05.2022

High School Diploma -

Riverside Brookfield High School

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Melinda Kelstrom