Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Flynn

Bradenton,United States

Summary

Personable and dedicated Customer Service Representative with extensive experience in service and managment industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Assistant/General Manager of Operations

Anytime Fitness
Bradenton, FL
02.2023 - Current
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Coached employees to work together to carry out daily functions and meet service objectives.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with team and ownership to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assisted with developing and implementing marketing strategies to improve sales and profitability.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Analyzed business performance data and forecasted business results for upper management.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Programs Manager/Student Programs Coordinator

Ancient Ways Martial Arts Academy
Bradenton, FL
10.2022 - 01.2024
  • Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Analyzed business performance data and forecasted business results for upper management.
  • Prioritized tasks and managed teams throughout multiple projects.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Managed external client and business partner relationships.
  • Collaborated with functional managers to develop program resource plans and assign program resources.
  • Answered calls every shift to assist with customer questions and concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered student, family and visitor questions with friendly and knowledgeable support.
  • Reviewed and evaluated programs for parents and potential students.

Maintenance Supervisor

Around The Clock Fitness
Sarasota, FL
07.2017 - 07.2018
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Inspected completed work to assess quality and identify skill gaps.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Monitored inventory and ordered needed supplies to meet demand for repairs.
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Delivered positive reinforcement and constructive criticism for employee work efforts/ established and enforced clear safety policies to protect workers from injury.

Education

High School Diploma -

Union High School
Modoc, IN

NASM Student

Skills

  • Sales Monitoring
  • Product and Service Knowledge
  • Problem Resolution
  • Managing Operations and Efficiency
  • Complex Problem Solving
  • Documentation and Reporting
  • Teamwork and Collaboration
  • Team Building
  • Goal Setting
  • Verbal and Written Communication
  • Business Development Understanding
  • Project Management Abilities
  • Marketing Tactics
  • Customer Rapport

Timeline

Assistant/General Manager of Operations

Anytime Fitness
02.2023 - Current

Programs Manager/Student Programs Coordinator

Ancient Ways Martial Arts Academy
10.2022 - 01.2024

Maintenance Supervisor

Around The Clock Fitness
07.2017 - 07.2018

High School Diploma -

Union High School

NASM Student

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Mathew Flynn