Mathew Fox-Uruburu

Dynamic leader with a proven track record in account sales management, recognized for integrity and excellence. Skilled in managing multiple priorities in fast-paced environments while fostering strong relationships with clients and team members. Expertise in market analysis and strategic sales planning, consistently achieving and exceeding sales targets. Committed to driving business growth through innovative solutions and customer insights.

Outstanding customer service track record with diverse populations of clients and staff. Outstanding independent judgment and critical thinking skills, including eight years of experience interpreting interactions and front-line guest service. Professional experience providing counseling and advising for diverse cast populations; successful background in coordinating a guest services department., Proven record of effectively supervising staff in front-line operations and other customer service environments. Effectively develop and implement training programs for new and current employees. Extensive experience in creating policies, procedures, and employee manuals., Effective communicator with demonstrated ability to understand customer needs and expectations, and relay requirements and policies, both verbally and in writing. Depth of experience in using computer systems to manage databases of customer and staff information for a variety of purposes; strong technological skills and ability to integrate changing technology for the benefit of the department. Capable of interpreting and explaining all levels of regulations and procedures to customers and coworkers in a manner appropriate to the information and the recipient; history of maintaining knowledge of changing services, processes and procedures and effectively relaying information.