Mathew Gillen
Tuckasegee,NC
Summary
Seasoned lodging manager with a solid background in managing hotel operations and enhancing guest satisfaction. Skilled in staff leadership, operational efficiency, and revenue growth strategies. Demonstrated ability to improve service delivery and streamline booking processes for optimal occupancy rates. Proven track record in fostering team development and executing cost-control measures to drive profitability and guest loyalty.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Owner/Operator
Fire Mountain Inn
Scaly Mountain, NC
11.1996 - 04.2024
- Oversaw all daily operations of the hotel including check-in and check-out processes.
- Ensured compliance with all legal regulations related to safety, health and hygiene standards.
- Resolved customer complaints quickly and efficiently while ensuring satisfaction.
- Developed and implemented marketing strategies to increase hotel occupancy.
- Managed front desk staff, housekeeping, maintenance, All departments within the hotel.
- Conducted regular inspections of rooms, common areas, facilities and safety equipment, resulting in a 100% health rating for 28 years.
- Coordinated renovation and maintenance projects, ensuring compliance with safety regulations.
Chef
Fire Mountain Inn & Fire Water Restaurant
Scaly Mountain, NC
05.1997 - 04.2024
- Created daily menus, ordered supplies, and managed kitchen staff.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen, bar and dining room area, resulting in a 100% sanitation grade.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Adjusted seasonings of dishes according to customers' tastes.
- Experimented with various seasonal ingredients and cooking techniques to develop new and flavorful dishes for customers.
Retail Manager
Binders Art Center
Atlanta, GA
08.1984 - 07.1987
- Managed daily operations of the store, including opening and closing procedures.
- Implemented new policies and procedures to improve efficiency.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Oversaw all aspects of merchandising within the store including product placement and display design.
Education
Associate of Arts - Graphic Design
Art Institute of Atlanta
GA03-1985
Skills
- Guest services management
- Brand management
- Staff training and development
- Guest relations management
- Guest complaint resolution
- Telephone etiquette
- Sales
- Food and beverage operations
- Property management systems
- Implement Digital Marketing Campaigns
Certification
- Serve Safe Manager
Accomplishments
Consistently maintained 100% from the Macon County NC Health Department for 38 yrs
Five Star business rating on Trip Advisor.
Appearance in numerous travel publications
Affiliations
- Outdoor enthusiast
Timeline
Chef
Fire Mountain Inn & Fire Water Restaurant
05.1997 - 04.2024
Owner/Operator
Fire Mountain Inn
11.1996 - 04.2024
Retail Manager
Binders Art Center
08.1984 - 07.1987
Associate of Arts - Graphic Design
Art Institute of Atlanta
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