Mathew Gonzalez
Las Cruces,NM
Summary
I am a determined laborer with five years of experience in the maintenance of yards and houses. As a hardworking and diligent employee, I am eager to learn as much as possible on the job and acquire the knowledge necessary for growth within the company. I am always focused on adhering to supervisor requests and completing tasks promptly. As a very disciplined and focused individual, I ensure the completion of work to the highest standard. With skills in building, manual dexterity, depth perception, and proficiency in reading and math, I add value to various job site roles. I am committed to mastering skilled trades and pursuing a long-term career in this field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Structural Welder /Construction Laborer
G Sandoval Construction
Las Cruces, NM
10.2017 - 09.2020
- Installed and welded steel beams, columns, girders, and other structural elements.
- Inspected welds for quality assurance purposes before finalizing the project.
- Fabricated metal components according to blueprints and drawings.
- Ensured compliance with safety regulations while performing welding duties.
- Operated cutting torches to cut metal pieces prior to welding them together.
- Assisted in loading and unloading materials onto trucks for delivery to job sites.
- Assisted fellow tradesman with tasks such as measuring, cutting, and preparing materials.
- Constructed formwork for concrete pours according to plans provided by supervisors.
- Operated hand tools and power tools to complete construction projects.
- Removed debris from construction sites and disposed of it properly.
- Performed general maintenance duties such as painting walls or installing insulation.
- Assembled prefabricated components such as windows, doors, and trusses according to instructions.
- Laid down asphalt paving material on driveways and sidewalks.
- Placed reinforcing steel bars into forms prior to pouring concrete slabs.
- Operated pallet jacks and forklifts to load and unload supplies and materials.
- Installed, repaired and updated plumbing supply lines and fixtures, electrical systems and HVAC systems.
- Digged trenches for plumbing lines or electrical wiring installation.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Transported plants, turf and other materials to designated areas for installation.
- Installed water features such as fountains and sprinkler systems.
- Laid sod on prepared surfaces for a finished look of the landscape design.
Customer Service Representative/Inside Sales Representative
MCI Telecommunications
Las Cruces, NM
10.2023 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Updated databases with new and modified customer data.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Developed and implemented strategies to increase sales volume.
Education
Welding Certificate - Welding Technology
Albuquerque Job Corps Center
Albuquerque, NM09-2016
GED -
Albuquerque Job Corps Center
AcetyleneTradeworkAttendancePipeAlbuquerque, NM06-2016
Skills
Laborer Skills
- OSHA 10
- NCCER Hand Signal Course
- Forklift Certified
- Respirator Training
- Welding construction
- MIG welding proficiency
- Welding Techniques
- Grinding work
- Fire prevention
- Flat Welding Position
- Flux Core Arc Welding
- Welding experience
- Spot Welding
- SMAW, MIG,
- Plasma Cutting
- Acetylene Torch Cutting and Set Up
- Proper Disconnection of Oxygen and Acetylene Bottles
Customer Service / Sales Rep
- Complaint resolution
- Account updating
- Information Security
- Call Management
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Microsoft Office expertise
- Customer Service
- Active Listening
- De-Escalation Techniques
- Critical Thinking
- Prioritization
- Medical terminology knowledge
- Follow-up skills
- Service Upselling
- Sales closing
- Dispute Resolution
Certification
- OSHA 10 (August, 2016)
- NCCER Hand Signals (May, 2016)
- Forklift Certified (May,2016)
- Welding Technologies I 1-4G Certificate
- Welding Technologies II 5-6G Certificate
- Respirator Safety
- Acetylene Torch Safety Certification
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Representative/Inside Sales Representative
MCI Telecommunications
10.2023 - 05.2024
Structural Welder /Construction Laborer
G Sandoval Construction
10.2017 - 09.2020
Welding Certificate - Welding Technology
Albuquerque Job Corps Center
GED -
Albuquerque Job Corps Center
- OSHA 10 (August, 2016)
- NCCER Hand Signals (May, 2016)
- Forklift Certified (May,2016)
- Welding Technologies I 1-4G Certificate
- Welding Technologies II 5-6G Certificate
- Respirator Safety
- Acetylene Torch Safety Certification
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