Dynamic data analyst skilled in leveraging data visualization tools to deliver actionable insights that support strategic initiatives. Demonstrates strong leadership in cross-functional collaboration, ensuring data accuracy and fostering team engagement to achieve operational excellence. Recognized for enhancing decision-making through comprehensive reporting.
Overview
5
5
years of professional experience
Work History
DATA ANALYST/ MOBILE DEVICE SUPPORT
Strategic Systems & Technology
Suwanee, Georgia
11.2024 - 06.2026
Analyzed complex datasets to identify trends and support strategic decision-making.
Executed data cleansing processes to enhance accuracy and consistency in reports.
Collaborated with cross-functional teams to gather requirements for data reporting initiatives. Conducted exploratory data analysis to inform business strategies and operational improvements.
Utilized data visualization tools to effectively communicate business insights.
Developed Excel documents to streamline metrics data extraction and present information to stakeholders for optimal resource placement. Provided actionable insights through comprehensive reports and dashboards, that supported strategic initiatives. Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Night shift manger
RaceTrac
Atlanta, Georgia
10.2023 - 06.2024
Supervised night operations ensuring compliance with safety and cleanliness standards.
Managed team scheduling to maintain adequate staffing levels during peak hours.
Conducted inventory checks to ensure stock levels met customer demand overnight.
Trained new employees on store policies and operational procedures for efficiency.
Assembly line
Anheuser Bush
Cartersville, Georgia
08.2022 - 08.2023
Developed work instructions for assembly line personnel based on lean principles.
Maintained detailed records of each product produced on the assembly line.
Transported completed packages from assembly line to designated storage areas.
Wearhouse
Amazon
Atlanta, Georgia
06.2021 - 09.2022
Completed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
Organized and prioritized tasks to meet service goals effectively.
Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Proposed innovative ideas and solutions that improved team performance and outcomes.
Education
High School Diploma -
Woodstock High School
Woodstock, GA
Skills
Data analysis Excel analytics Data
Data visualization and presentations Data cleaning Exploratory data analysis
<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD<ul>
<li>Operations Management Responsibilities:</li>
<li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li>
<li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li>
<li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li>
<li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li>
<li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li>
<li>Generated and presented monthly operational performance reports to executive leadership.</li>
<li>IT Management Responsibilities:</li>
<li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li>
<li>Oversaw server infrastructure, software updates, and data security across internal systems.</li>
<li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li>
<li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li>
<li>Implemented cybersecurity protocols and backup solutions to secure client data.</li>
<li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li>
</ul> at NSOROMA GPS LTD