Mathew Heffley
Account Manager
Basehor ,KS
Summary
Dedicated and versatile professional with 25 years of distinguished service in state-level law enforcement and management, seeking to transition expertise into a dynamic organization. Experienced in leading high-performing teams, managing security operations, conducting investigations, and overseeing EHS initiatives, with a strong focus on risk management, compliance, and safety protocols. Demonstrated expertise in managing federal grants, leveraging advanced research and analytical skills to conduct data-driven financial analysis, budget management, and project execution. Proven ability to adapt to various roles and environments, consistently delivering results through strategic planning, problem-solving, and process optimization. Committed to fostering collaboration, efficiency, and continuous improvement, bringing a wealth of experience to enhance operational success. Ready to leverage a broad skill set in security, safety, investigations, and project management to drive success in a forward-thinking organization.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work History
Account Manager
Allied Universal Security
06.2024 - Current
- Spearheaded the development and execution of comprehensive security strategies to safeguard critical assets, personnel, and infrastructure. Managed daily operations, including access control for headquarters-issued badges, emergency response coordination, surveillance systems, and staff management. Successfully reduced unauthorized access from other sites by 40%, strengthening security protocols and ensuring compliance with all regulations.
- Developed a streamlined process that improved efficiency, starting with initial training, guidance, mentoring, and continuous feedback. Replaced outdated methods, such as paper logs, with innovative digital systems and mobile communication tools, reducing reporting time by 35% and increasing visibility to clients.
- Enhanced service delivery by implementing same-day resolution protocols for client concerns, achieving a 100% resolution rate and introducing feedback loops that identified service gaps, driving process improvements and increasing client loyalty.
- Boosted client satisfaction by resolving escalated issues within 24 hours, leveraging personalized follow-up strategies and proactive relationship management to secure long-term retention and improve overall client satisfaction ratings.
- Led the implementation of comprehensive safety protocols and compliance programs at the company’s global corporate headquarters, conducting hazard assessments, incident investigations, and ensuring adherence to OSHA and company regulations. Developed and delivered safety training and emergency preparedness drills, fostering a proactive safety culture across the team.
Lieutenant, Special Operations
Kansas Highway Patrol
3 1999 - 07.2024
- Directed a team of 10 law enforcement officers and 5 civilian staff, overseeing daily operations across 3 facilities. Spearheaded initiatives to enhance operational efficiency and public safety, ensuring 100% compliance with state and federal regulations.
- Coordinated complex investigations, including high-profile cases, and implemented strategic initiatives that enhanced public safety and improved operational efficiency by 20%. Streamlined investigative processes, leading to faster case resolution and reduced resource usage.
- Ensured full compliance with departmental policies, state laws, and federal regulations, fostering a positive work environment through clear communication and leadership development. Reduced policy violations to a negligible level through continuous training and accountability programs.
- Directed crisis responses over 25 years, including 18 years as a supervisor, leading teams in hundreds of high-pressure incidents. Orchestrated swift, effective actions to minimize risks, ensuring the safety of personnel and the public.
- Acted as a liaison between senior management and field personnel, resolving operational challenges and driving cross-functional collaboration. Facilitated resource allocation improvements and enhanced communication, resulting in increased operational efficiency.
- Supervised the recruitment and hiring of law enforcement and civilian staff, managing background investigations and ensuring the integrity of new hires. Achieved a 100% first-year retention rate across multiple hiring cycles.
- Led the onboarding and comprehensive training of new law enforcement officers, developing customized programs that improved readiness and team cohesion, resulting in a 100% success rate in probationary periods.
Account Manager
Department Of Transportation - High Priority Grant
01.2011 - 07.2024
- Managed a high-priority federal grant annually over 13 years, achieving a 550% increase in funding from $200,000 to $1.3 million by 2023. Led all stages of the grant lifecycle—from proposal development and budget management to project implementation and closeout—ensuring 100% compliance with federal regulations. Oversaw resource allocation, financial reporting, and process optimization, driving a 40% improvement in project efficiency.
- Supported the full lifecycle of 13 federal grants, leading monitoring and evaluation efforts, resolving discrepancies, and contributing to a 100% audit pass rate. Played a key role in policy reviews, audit resolution, and post-award evaluations, improving grant performance and compliance through continuous process refinements.
- Led change management initiatives for new system implementations and grant modifications, ensuring smooth transitions and a 95% adoption rate across multiple projects. Effectively communicated system benefits to stakeholders, resulting in a 40% improvement in operational efficiency while aligning teams with updated grant requirements.
- Drafted 50+ briefings, white papers, and presentations for senior management, providing insights on financial assistance matters. Offered strategic business advice to regional team members and stakeholders, directly influencing key decisions that enhanced grant performance and compliance.
- Contributed to the development and maintenance of 10+ financial assistance policies, procedures, and internal controls, ensuring grant compliance and improved management efficiency. Provided training and responded to data requests that supported key decision-making processes across multiple projects.
Security Professional
Dillards Department Store
01.2001 - 10.2016
- Monitored CCTV cameras and conducted foot patrols to ensure the security of the store, employees, and customers, proactively identifying suspicious activities and addressing potential threats in real-time.
- Conducted risk assessments and developed tailored security strategies, including personal protection plans for employees and high-profile clients, ensuring a safe environment while minimizing vulnerabilities.
- Maintained detailed records of loss prevention activities, leveraging data analysis to identify theft patterns and develop targeted strategies for high-risk areas, resulting in a measurable reduction in shrinkage and theft incidents.
- Implemented comprehensive loss prevention initiatives, including undercover operations and employee monitoring, to address internal theft and minimize losses due to theft, damage, or fraud.
- Trained new employees on loss prevention protocols, fostering a culture of accountability, vigilance, and compliance with company security policies.
- Collaborated with external stakeholders, including local law enforcement and security teams, to coordinate investigations, ensure regulatory compliance, and develop emergency preparedness plans.
- Responded to emergency situations and assisted in crisis management, implementing evacuation plans and ensuring the safety of all employees and customers during incidents.
Internship Student
United States Marshals Service
08.1997 - 05.1998
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Education
Bachelor of Science - Sociology
The University of Kansas
Lawrence, KS 08.1994 - 05.1998
Bachelor of Science - Criminology
The University of Kansas
Lawrence, KS 08.1994 - 05.1998
Skills
Client Interaction & Stakeholder Management
Time Management & Prioritization
Advanced Problem Solving & Critical Thinking
Customer Service Excellence
Strong Attention to Detail & Accuracy
Risk Management & Compliance
Project Management & Execution
Research & Data Analysis
Financial Analysis & Budgeting
Team Leadership & Development
Crisis Management & Decision Making
Investigative Procedures & Reporting
Federal Grants Management
Process Improvement & Optimization
Safety Protocols & EHS Compliance
Timeline
Account Manager
Allied Universal Security
06.2024 - Current
Account Manager
Department Of Transportation - High Priority Grant
01.2011 - 07.2024
Security Professional
Dillards Department Store
01.2001 - 10.2016
Internship Student
United States Marshals Service
08.1997 - 05.1998
Bachelor of Science - Sociology
The University of Kansas
08.1994 - 05.1998
Bachelor of Science - Criminology
The University of Kansas
08.1994 - 05.1998
Lieutenant, Special Operations
Kansas Highway Patrol
3 1999 - 07.2024
Specialized Training
- Westpoint Leadership Graduate
- FBI LEEDA Executive Leadership Institute (ELI)
- FBI LEEDA Command Leadership Institute (CLI)
- FBI LEEDA Supervisor Leadership Institute (SLI)
- CVSA General Hazardous Materials
- CVSA Cargo Tank Inspection
- CVSA Other Bulk Packaging
- Marijuana Eradication and Evidence Collection
- Weapons of Mass Destruction S.R.T.
- Clandestine Lab Investigators Certification
- Advanced Criminal and Drug Interdiction
- Certified Glock and Remington Armorer
- Certified Forensic Mapper
- Instructor Development
- Investigation of Computer Crimes (KBI)
- Raves and Club Drugs Program (KBI)
- Spanish Training for Law Enforcement Officers
- Street Survival Seminar (Calibre Press, Inc.)
- Drug Field Testing Kit
- Off-Duty Officer Survival (KBI)
- Commercial Motor Vehicle Drug Interdiction Techniques
- Drugs that Impair Driving
- DWI Detection and Standardized Field Sobriety Testing
Specialized Training
- Westpoint Leadership Graduate
- FBI LEEDA Trilogy Award
- USDOT CVSA Certified Level I
- State Police Academy Instructor
- Special Response Team Operator
- Regional Firearms Instructor
- First Aid, CPR, AED Certified