Mathew Higgins
Jonesboro,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Systems Coordinator
Daifuku America
04.2023 - Current
- Dispatched technicians to problems that occur on the conveyor line and create work orders for the repairs that are to be made.
- Maintained operational communication with the customer for update and outages
- Documents the daily functions, outages and statistics of the conveyor system.
- Maintains accurate flight table with the assistance of the customer. Make any corrections on a temporary and/or permanent basis.
Salesperson
Findlay Volvo Cars Las Vegas
04.2022 - 05.2023
- The focus is on customer experience; making the customer feel welcome and comfortable, while maintaining complete accuracy and security their information
- Showcase the dealership's vehicles and explain their features and warranties to customers
- Negotiate car prices and trade-in values for customers' vehicles
- Coordinate with the finance department to determine each customer's financing and ownership options
- Contact past customers to ensure they are satisfied with their vehicles.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
Sales Assotiate
Vans
11.2021 - 04.2022
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Customer Service Manager
Guitar Center
07.2016 - 06.2021
- Ensuring the store team delivers the best possible customer experience
- Establish and maintain strong personal sales performance
- Lead by example and mentor and guide associates
- Assist with execution of Operational tasks, ensure store is ready for business
- Merchandising, Product fulfillment, ensuring functionality of displays, Accurate Pricing of product, Shipping and receiving, Inventory controls, Cycle counting and Daily balancing and cash controls
- Assess employee abilities tasks that are appropriate to their skill level
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
High School Diploma -
John Adams High School
2013
Skills
- Cash Handling
- Customer Service
- Stocking and Receiving
- Team Building and Leadership
- Employee Coaching and Motivation
- Performance Tracking and Evaluation
- Multitasking
- Reliability
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Self Motivation
References
- Heather Brown, Site Manager, Site Manager,
hbrown@daifukuna.com,470-630-1142
- Leckie Baptista, Sales Manager, Findlay Volvo Cars Las Vegas, Lbaptista@findlayauto.com, 702-480-3003, 702-982-4900
- Adam O'Suna, Guitar Center Store Manager, Guitar Center, adamo053121@guitarcenter.com, 623-907-3605
Timeline
Systems Coordinator
Daifuku America
04.2023 - Current
Salesperson
Findlay Volvo Cars Las Vegas
04.2022 - 05.2023
Sales Assotiate
Vans
11.2021 - 04.2022
Customer Service Manager
Guitar Center
07.2016 - 06.2021
High School Diploma -
John Adams High School