Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mathew Hooper

Ocala,FL

Summary

Versatile team member offering over 15 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to a growing company. Enthusiastic individual experienced in stocking shelves for a variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.

Overview

9
9
years of professional experience

Work History

Merchandising Trainer

Cone Distributing Ocala
12.2019 - Current
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Established strong vendor relationships to maintain and support business.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Organized store merchandise racks by size, style, and color.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Assistant Store Manager

T-Mobile
12.2017 - 12.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Merchandiser

Cone Distributing Ocala
12.2014 - 08.2019
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Established strong vendor relationships to maintain and support business.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at many locations by following established planograms.
  • Created visual displays to highlight new and featured products.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.

Education

High School Diploma -

Belleview High School
Belleview, FL
06.2003

Skills

  • Visual Displays
  • In-Store Support
  • Product Inventory Counts
  • Vendor Relations
  • Floor Set Design
  • Judgment and Decision-Making
  • Stock Rotation
  • Display Resetting
  • Drive Vehicles
  • Merchandise Stocking and Replenishing
  • Critical Thinking
  • Product Merchandising and Distribution
  • Visual Merchandising
  • Hand Trucks
  • Advising and Coaching
  • Time Management
  • Providing Feedback
  • Build Displays
  • Light Housekeeping
  • Complex Problem-Solving
  • Speaking
  • Coordination

Timeline

Merchandising Trainer

Cone Distributing Ocala
12.2019 - Current

Assistant Store Manager

T-Mobile
12.2017 - 12.2019

Merchandiser

Cone Distributing Ocala
12.2014 - 08.2019

High School Diploma -

Belleview High School

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