Mathew Howell
Blackfoot,ID
Summary
Dynamic retail professional with extensive experience at C-A-L Ranch Stores, excelling in customer service and team leadership. Proven track record of enhancing sales through innovative merchandising and effective staff training. Skilled in inventory management and problem-solving, fostering a collaborative environment that drives performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Store Manager
C-A-L Ranch Stores
11.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed and helped other store locations in making sure that store was functioning to company standards
- Trained new store managers at multiple locations
Assistant Manager
C-A-L Ranch Stores
03.2017 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped increase sales every year since starting in that position.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Education
High School Diploma -
Snake River High School
Blackfoot, IDNo Degree -
Idaho State University
Pocatello, IDSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Retail inventory management
- Operations management
Timeline
Store Manager
C-A-L Ranch Stores
11.2022 - Current
Assistant Manager
C-A-L Ranch Stores
03.2017 - 11.2022
High School Diploma -
Snake River High School
No Degree -
Idaho State University
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