Mathew Johnson
Kalamazoo,MI
Summary
Performance-driven and results-oriented professional with extensive experience in customer support, project management, and office coordination. Exceptional verbal and written communications skills, highly organized, and effective in providing world-class service.
Overview
5
5
years of professional experience
Work History
Archivist
Charles River Laboratories
03.2022 - Current
- Received and prioritized workflows; allocated resources for the timely completion of post-study archival while collaborating with a team of like-minded individuals focused on success. Technically utilized various end-life systems to store data for sponsor needs.
- Retrieved requests for study data from intra-company partners needing access to archived materials and processed requests for on-site audits as well as sponsor requests for data to be shipped off-site.
- Processed access requests via DocuSign for individuals/teams needing to re-open study materials to add/amend study documents.
Patient Access Specialist
Bronson Methodist Hospital
10.2021 - 03.2022
- Answered phone calls and messages for 5-physician Gastrointestinal medical facility, scheduling appointments, and handling patient inquiries.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with a diverse care team to successfully plan suitable surgeries for those waiting extended periods due to COVID-19.
Insurance Adjustor
Blue Cross Blue Shield Of Texas
02.2021 - 08.2021
- Evaluated accuracy and quality of data entered into agency management system.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Monitored claims processing trends to identify potential areas of improvement.
Customer Advocate
ZAGG
03.2019 - 01.2021
- Listened to customers actively to assess issues and provide accurate information.
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Documented customer concerns and inquiry resolutions in internal computer systems.
Education
Associate of Arts -
Kalamazoo Valley Community College
Kalamazoo, MI06.2014
Timeline
Archivist
Charles River Laboratories
03.2022 - Current
Patient Access Specialist
Bronson Methodist Hospital
10.2021 - 03.2022
Insurance Adjustor
Blue Cross Blue Shield Of Texas
02.2021 - 08.2021
Customer Advocate
ZAGG
03.2019 - 01.2021
Associate of Arts -
Kalamazoo Valley Community College