Mathew Lee
Philadelphia,PA
Summary
Accomplished Senior Account Manager with a proven track record at STC Direct, enhancing client relationships and driving business growth through expert negotiation and partnership development. Leveraged technical problem-solving and teamwork skills to surpass goals, demonstrating a commitment to results and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Tech
Take5 Oil Change
02.2023 - Current
- Optimized resource allocation by effectively prioritizing tasks based on business needs and project timelines.
- Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
- Established coding standards to ensure consistent quality across the development team''s output.
- Built strong relationships with stakeholders, ensuring clear communication channels for project updates and progress reports.
- Evaluated emerging technologies, making strategic recommendations for future integration in existing systems.
- Collaborated with product managers to define technical requirements and develop innovative solutions for complex problems.
Crew Member
Trader Joe's
01.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Senior Account Manager
STC Direct
11.2018 - 01.2022
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Analyzed key competitors to respond to competitive threats.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Trained and coached sales team members servicing AT&T accounts.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
Key Holder
Brooks Brothers
06.2015 - 11.2018
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Education
High School Diploma -
Methacton High School
Eagleville, PA06.2010
Skills
- Customer Service
- Cash Handling
- Cash Handling Accuracy
- Training and mentoring
- Technical problem solving
- Security best practices
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Business Development
- Schedule Management
- Excellent negotiation skills
- Partnership Development
Timeline
Lead Tech
Take5 Oil Change
02.2023 - Current
Crew Member
Trader Joe's
01.2022 - 02.2023
Senior Account Manager
STC Direct
11.2018 - 01.2022
Key Holder
Brooks Brothers
06.2015 - 11.2018
High School Diploma -
Methacton High School
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