Mathew Mario
Summary
A diverse background in many fields including Service Technician, warehouse and customer service. Combining attentive customer service skills with the attention to detail required in fast paced environments. Accustomed to promoting efficiency to meet overall goals and company needs. Effective at time management with minimal supervision. Strong records management and planning abilities. Accomplished in providing unsurpassed support to team members and customers alike. Offering 10+ years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations. Born in Salem MA, US Citizen.
Overview
7
7
years of professional experience
Work History
Service Technician
Restaurant Technologies Inc.
05.2021 - 07.2023
- Demonstrated increased knowledge of company products and equipment.
- Inspected equipment including pumps, tanks, circuit boards and lines to ensure they were up to GMP/ HACCP standards.
- Performed maintenance duties and safely handled chemicals, solutions and tools.
- Trained clients on equipment upkeep and maintenance to promote on site troubleshooting.
- Installed new equipment into commercial kitchens at various high profile entities.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Efficiently diagnosed and troubleshot mechanical issues, repaired, and restored equipment to ensure peak efficiency.
Warehouse Shipper
Hologic
12.2019 - 05.2021
- Picked, processed, packed, labeled, and secured materials.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
- Prepared orders accurately by processing requests through company SAPs Shipconsole and Oracle.
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Operated hand and ride on electric pallet jacks to manage product, organize deliveries and transfer packages to other departments.
- Prepared and processed more than 500 shipments per day.
- Arrived early and stayed late to get the job done on a daily basis.
Coffee Roaster
Back Bay Roasters
03.2019 - 12.2019
- Supervised machine functionality and evaluated product samples to validate machine settings, including temperature, flow and humidity
- Investigated and resolved issues arising during any stage of production
- Recorded production data, including machine settings and amount of product processed, in company database for internal and regulatory record keeping requirements
- Worked with team members to smoothly move materials between stations
- On average, 1000 lbs of coffee roasted daily
Receiving Clerk
Yorktel
01.2019 - 03.2019
- Compared shipping orders and invoices against contents received to verify accuracy
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours
- Double-checked cargo inventories and documentation for accuracy
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages
- Handled day-to-day shipping and receiving overseeing more than 40 packages per day
Customer Service Representative
U-Haul Moving & Storage
04.2017 - 12.2018
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Open/Close, key holder, inventory management, money management
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Answered customer telephone calls at high volume facility promptly and in appropriate manner
- Evaluated account and service histories to identify trends, using data to mitigate future issues
Operations Team Member
The Walden Meat Co
03.2016 - 01.2017
- Filled Product Orders to customer specification, 70 orders on average daily
- Recorded information, shortages and discrepancies to keep records current and accurate
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service
- Worked Independently on tasks and general warehouse upkeep
Education
Associates Degree - Liberal Arts
North Shore Community College
Danvers, MA05.2013
High School Diploma - Vet Tech
Essex Agricultural & Technical High School
Hathorne, MA06.2010
Skills
- DOT certification
- Power Tool Proficiency
- Hand Tool Knowledge
- Diagnosis and Troubleshooting
- SAP's Shipconsole and Oracle
- Equipment Inspection
- Verbal and Written Communication
- Key holder and shift lead experience
- Proficient soft skills
- Nonprofit marketing experience
- Quality control
- Shipping and receiving
- Cycle counts
Timeline
Service Technician
Restaurant Technologies Inc.
05.2021 - 07.2023
Warehouse Shipper
Hologic
12.2019 - 05.2021
Coffee Roaster
Back Bay Roasters
03.2019 - 12.2019
Receiving Clerk
Yorktel
01.2019 - 03.2019
Customer Service Representative
U-Haul Moving & Storage
04.2017 - 12.2018
Operations Team Member
The Walden Meat Co
03.2016 - 01.2017
Associates Degree - Liberal Arts
North Shore Community College
High School Diploma - Vet Tech
Essex Agricultural & Technical High School
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