Mathew Mcclellan
Torrance,CA
Summary
Professional asset protection specialist with strong focus on risk management and loss prevention. Skilled in developing and implementing security protocols, conducting investigations, and ensuring regulatory compliance. Known for fostering collaborative team environments, adapting to changing needs, and consistently achieving measurable results. Recognized for excellent communication, problem-solving abilities, and unwavering commitment to organizational safety and integrity.
Results-oriented asset protection professional with proven track record in security management and loss prevention. Adept at designing and implementing security measures to protect company assets and reduce shrinkage. Known for collaborative team efforts and adaptability to dynamic environments, ensuring efficient and reliable operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Asset Protection Manager, Emerging Leader
CVS Pharmacy
Los Angeles, CA
11.2025 - Current
- Developed and implemented loss prevention strategies to reduce shrinkage across multiple store locations.
- Led training programs for staff on security protocols and theft prevention techniques.
- Analyzed incident reports to identify trends and recommend improvements in asset protection policies.
- Collaborated with law enforcement to investigate theft incidents and recover stolen merchandise.
- Conducted routine audits of store operations to ensure compliance with company safety standards.
- Utilized surveillance technology to monitor store activities and deter potential criminal behavior.
- Oversaw inventory management processes, enhancing accuracy in stock levels and reducing losses through proactive measures.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Controlled reduction of loss inventory by protecting company assets.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Contributed to strategic planning initiatives by providing expert insight into emerging trends in asset protection technology and methodologies.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Participated in securing special projects to aid division with better practice delivery.
- Built cross-functional relationships with business partners to reduce losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Installed and maintained covert security equipment.
- Led team initiatives to enhance customer service and operational efficiency.
- Implemented training programs for new staff, fostering professional development.
- Collaborated with cross-functional teams to drive strategic initiatives and improve service delivery.
- Developed performance tracking systems to monitor team progress and outcomes.
- Mentored junior leaders, promoting skill development and leadership capabilities.
- Set clear objectives and held teams accountable to high-performance expectations.
Multi District Asset Protection Manager
CVS Health
Santa Monica, CA
03.2022 - 11.2025
- In store assessment of risk and shrink. Ensure profitability using data and coaching to expectations.
- Conduct internal investigations to ensure dishonest colleagues are dismissed.
- Wicklander-Zulawski Level 1 and Level 2 certified.
- Partner with District leader to provide insight and action plans to mitigate shrink and increase profitability.
- Developed and implemented loss prevention strategies to minimize shrinkage across multiple store locations.
- Conducted thorough investigations into theft incidents, documenting findings and recommending corrective actions.
- Collaborated with store management to train staff on asset protection protocols and best practices.
- Analyzed data trends to identify vulnerabilities and proactively address potential risks in operations.
- Led cross-functional teams in executing safety audits, ensuring compliance with company policies and regulations.
- Enhanced inventory control processes by implementing advanced monitoring systems for high-risk items.
- Established strong relationships with law enforcement to facilitate information sharing and support investigations.
- Mentored junior asset protection associates, fostering professional development and knowledge sharing within the team.
- Developed and executed district-wide loss prevention initiatives to minimize financial losses due to theft or fraud while ensuring minimal disruption to the customer shopping experience.
- Reduced inventory shrinkage through effective surveillance, loss prevention programs, and staff training on theft prevention techniques.
- Served as a key liaison between corporate asset protection teams and district-level stakeholders, effectively communicating relevant updates, policy changes, or strategic shifts in realtime.
- Analyzed data from various sources to identify trends in theft or loss and implemented targeted solutions to address specific issues.
- Led regular meetings with store management teams to review asset protection performance metrics and discuss areas for improvement or additional support.
- Collaborated with store managers to develop customized action plans for addressing unique asset protection challenges at each location.
- Promoted an organizational culture of integrity and ethical behavior by modeling appropriate conduct at all times and proactively addressing any potential compliance issues/concerns as they arose.
- Reviewed physical security measures at each retail location regularly, identifying vulnerabilities and recommending appropriate upgrades or enhancements when necessary.
- Conducted thorough investigations into incidents of theft, fraud, or other criminal activity, resulting in successful resolution and reduced losses.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
Store Manager
CVS Health
Long Beach, CA
01.2013 - 03.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control and store opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Analyzed and interpreted store trends to facilitate planning.
- Completed point of sale opening and closing procedures.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Prepared case reports, preserved evidence, interacted with law enforcement and testified in criminal and civil court actions to facilitate prosecution.
- Wrote reports for internal and external crime, burglary or theft.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Reduced shrink through training of loss prevention staff and meticulous reviews of company documents.
- Built cross-functional relationships with business partners to reduce losses.
- Led physical security and safety culture through training and by promoting safe and secure standards.
- Controlled reduction of loss inventory by protecting company assets.
- Supervised daily operations to ensure compliance with company policies and health regulations.
- Trained and mentored staff on effective customer service techniques, enhancing team performance.
- Managed inventory levels using automated systems to optimize stock replenishment processes.
- Implemented promotional strategies that increased store sales and improved customer engagement.
- Analyzed sales data to identify trends, driving informed decision-making for product placement.
- Led staff meetings to communicate goals, gather feedback, and foster a collaborative work environment.
- Developed and maintained relationships with vendors to negotiate favorable terms and pricing.
- Ensured store cleanliness and organization, meeting corporate standards for visual merchandising and safety.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
The Vitamin Shoppe
Manhattan Beach, CA
01.2005 - 09.2012
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Education
High School Diploma - undefined
George Washington High School
Mangilao, GU05.2001
Skills
- Relationship Building
- Problem Anticipation and Resolution
- Verbal and Written Communication
- Employee Motivation
- Problem analysis and resolution
- Focus and Follow-Through
- Case report writing
- Data Analysis
- Loss prevention assessment programs
- Impact and Influence
- CCTV
- Surveillance
- Management
- Cash Handling
- Store Management Experience
- Merchandising
- POS
- Security
- Internal audits
- Incident reporting
- Emergency response planning
- Team Training
- Investigation techniques
- Data analysis
- Risk management
- Asset optimization
- Security management
- Loss prevention strategies
- Regulatory compliance
- Action plan development
Certification
- Wicklander Zulawski
- Level 1 Investigative Interviewing Techniques 2022
- Level 2 investigative interviewing techniques 2023
Accomplishments
Regional top internal investigator 2025, 2024.
Divisional top investigator 2024.
Timeline
Regional Asset Protection Manager, Emerging Leader
CVS Pharmacy
11.2025 - Current
Multi District Asset Protection Manager
CVS Health
03.2022 - 11.2025
Store Manager
CVS Health
01.2013 - 03.2022
Store Manager
The Vitamin Shoppe
01.2005 - 09.2012
High School Diploma - undefined
George Washington High School