Mathew Meier
Madison,WI
Summary
Seasoned professional with a proven track record of excelling at customer service and research/review. Spearheaded team to enhance customer satisfaction and streamline operations. Demonstrates exceptional communication and problem-solving skills. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
12
12
years of professional experience
Work History
Building and Grounds Supervisor
State of Wisconsin Department of Military Affairs
01.2023 - Current
- Provides oversight and supervision in the Custodial/Grounds Maintenance, Inventory Control, and Snow removal operations for 48 buildings totaling 475,000 square feet on approximately 95 acres.
- Assists in overseeing various contracts for services, maintenance and repair, and construction projects.
- Ensures there is adequate inventory of supplies, materials and equipment to accomplish maintenance functions.
- Assists in oversight of preventative maintenance programs, and completes various inspections that cover safety and security, roofs, pavement, and overall building conditions.
Revenue Agent
State Of Wisconsin Department Of Revenue
07.2021 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Developed and maintained courteous and effective working relationships.
Building Materials & Millwork Department Manager
Menard, Inc.
08.2019 - 01.2020
- Increased customer satisfaction and sales, while maintaining two departments with $28M of combined annual sales.
- Established and maintained productive working relationships with staff of 6-8 team members. Promoted a collaborative approach to solving operation issues and providing exceptional customer service.
1st Assistant General Manager
Menard Inc.
08.2014 - 08.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
2nd Assistant General Manager
Menard Inc.
05.2012 - 08.2014
- Acted as liaison between service vendors and General Manager to successfully complete facilities and grounds maintenance tasks.
- Ensured that all day to day operations of Store with approximately $54m in annual sales ran efficiently and effectively.
- Project Manager and team leader for multiple remodel and remerchandising projects.
- Responded to and resolved Guest complaints and inquiries.
Education
Bachelor's - Management/Marketing
Upper Iowa University
Madison, WI1994
Associate - Finance
Madison Area Technical College
Madison, WI1991
Skills
- Customer service
- Training/Coaching
- Supervision
- Problem solving
- Conflict resolution
- Public interaction
Timeline
Building and Grounds Supervisor
State of Wisconsin Department of Military Affairs
01.2023 - Current
Revenue Agent
State Of Wisconsin Department Of Revenue
07.2021 - Current
Building Materials & Millwork Department Manager
Menard, Inc.
08.2019 - 01.2020
1st Assistant General Manager
Menard Inc.
08.2014 - 08.2019
2nd Assistant General Manager
Menard Inc.
05.2012 - 08.2014
Bachelor's - Management/Marketing
Upper Iowa University
Associate - Finance
Madison Area Technical College
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