Mathew Meyer
Wasilla,AK
Summary
Experienced Systems Administrator with 15 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees and departments various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
13
13
years of professional experience
Work History
Systems Administrator
Alaska Communications
12.2014 - Current
- Delivered Tier 2 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Mentored employees and offered constructive feedback for performance improvement.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Configured and tested Windows Server operating systems with roles features.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Contributed to development, administration and testing of disaster recovery plans.
- Integrated and updated software products to boost system compatibility.
- Created nightly jobs for database backups.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Monitored networks and network devices to resolve technical problems quickly.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Researched and recommended new technologies and strategies for improving system performance.
- Developed and documented network policies, procedures and standards.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Computer Helpdesk Technician
Alaska USA Federal Credit Union
11.2010 - 12.2014
- Assisted with updating technical support best practices for use by team.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to user technical support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Promoted efficiency among departments with prompt resolution of system issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
- Helped streamline repair processes and update procedures for support action consistency.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
Education
No Degree - Computer Science
Charter College
Anchorage, AK01.2003
High School Diploma -
Holy Rosary Accademy
Anchorage, AK05.2001
Skills
- End-User Training
- Threat Assessment
- Data Security
- System Upgrades
- Performance Analysis
- Program Installations
- Help Desk Software
- Technical Support
- Microsoft Office Suite
- PC Diagnostics
- Vendor Relationship Management
- Startup and Shutdown Management
- Technical Troubleshooting
- Virus Protection
- Team Collaboration
- Hardware Installation
- Disaster Recovery
- Software Management
- Network Security
- User Support
- Application Configuration
- System Testing
- Permissions and Access Control
- Data Backup
- Workstation Maintenance
- CompTIA A Certification
- Self Motivation
- System Updates
- Virtual Machine Operation
- Servers Expertise
Timeline
Systems Administrator
Alaska Communications
12.2014 - Current
Computer Helpdesk Technician
Alaska USA Federal Credit Union
11.2010 - 12.2014
No Degree - Computer Science
Charter College
High School Diploma -
Holy Rosary Accademy