Summary
Overview
Work History
Education
Skills
Timeline
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Mathew Miller

Cincinnati

Summary

Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Apprentice

Northern Kentucky Heating and Cooling
04.2024 - Current
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings.
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Repaired and replaced motors, bearings and belts.
  • Traveled to job sites for both scheduled and emergency appointments.


Account Representative Specialist

Total Quality Logistics Inc.
01.2023 - 04.2024
  • Increased client satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with clients through consistent communication and thorough followups.
  • Established new accounts by identifying potential customers and conducting targeted outreach.


Branch Manager

Resurgence Management
06.2022 - 12.2023
  • Conduct 1st, 2nd and 3rd round interviews of potential future employees
  • Conduct daily meetings/presentations in an effort to increase the office's overall sales performance
  • Create daily and weekly reports tracking the growth, production, and retention of the business
  • Manage all expenses and ensured the office's rent and utilities were paid according.

Assistant manager

Finao Management
09.2020 - 06.2022
  • Assisted in the expansion program of multiple fortune 500 companies such as Verizon 5G & Nestle Water, etc
  • Created daily and weekly reports tracking the growth, production, and retention of the business
  • Trained and developed a team of salespeople
  • Conducted direct marketing throughout Cincinnati, Ohio.

Lifeguard

New York Parks Department
06.2018 - 08.2020
  • Surveyed and monitored the area for any potential hazards
  • Followed the Park Department regulations to ensure safety
  • Assisted any individual who may be at risk of drowning.

HVAC Assistant

Rigney Refridgeration
04.2017 - 06.2017
  • Ensured timely completion of projects by efficiently managing tasks and coordinating with team members.
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.

Education

Trade School - HVAC Installation And Repair

Southern Ohio Technical Institute
Cincinnati, OH

Skills

  • Strong communication
  • Problem solving
  • Multitasking
  • System installation
  • System troubleshooting
  • Ductwork installation
  • HVAC and refrigeration systems
  • Electrical wiring
  • Heating systems
  • HVAC System maintenance

Timeline

Apprentice

Northern Kentucky Heating and Cooling
04.2024 - Current

Account Representative Specialist

Total Quality Logistics Inc.
01.2023 - 04.2024

Branch Manager

Resurgence Management
06.2022 - 12.2023

Assistant manager

Finao Management
09.2020 - 06.2022

Lifeguard

New York Parks Department
06.2018 - 08.2020

HVAC Assistant

Rigney Refridgeration
04.2017 - 06.2017

Trade School - HVAC Installation And Repair

Southern Ohio Technical Institute

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Mathew Miller