Summary
Overview
Work History
Education
Skills
Timeline
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MATHEW MIZAK

Oxford,CT

Summary

Successful professional with over 20 years of experience in large-scale food and retail operations. Expertise in implementing effective cost control measures and maximizing bottom-line performance through strategic P&L management, merchandising, and staffing oversight. Proven track record in enhancing loss control and inventory management initiatives to meet company targets. Committed to driving operational excellence and improving profitability.

Overview

30
30
years of professional experience

Work History

Area Manager II

AMAZON LLC
North Haven, CT
10.2020 - Current
  • ICQA AM: leading improvement in IRDR, improved cross-training, and overall staffing hours to plan.
  • Set department expectations for cross-training, training into indirect roles, and requirements for promotion within PCF.
  • I attended the Floor Health and Quality summit, brought learnings back to implement, and developed APMT training sessions for multiple departments.
  • Trained as a POC for shifts and used to fill in for OM vacations on multiple shifts, and trained external OM hires.
  • Lead the department by improving safety standards, working well in huddles, reducing safety incidents, and eliminating serious injuries.
  • Cross-trained the department to 84% and created a bench for all critical roles in the first 6 months on the Outbound Ship Dock.
  • Oversaw all equipment purchasing for the Outbound Ship Dock, including loaner equipment oversight for peak volume.
  • Oversaw all load quality issues and implemented process improvements for both associate and product safety.
  • Mentored new hires and transfer managers assigned to the Ship Dock across all shifts.
  • Exceeded daily, weekly, and monthly productivity goals while delivering top 5% company-quality results.
  • Lead a team of the Outbound Ship Dock for the highest volume Fulfillment Center building in the Amazon network.

Regional Manager

BGOOD INC.
, NY, NJ, CT
07.2016 - 05.2020
  • Ran day-to-day operations in NY, NJ, and CT locations, with average annual sales of $8.2 million, and oversaw franchise locations.
  • Developed and oversaw two district managers, promoted two GMs, and recruited three GMs.
  • Developed the first two training stores in the company used for managers throughout the country.
  • Lead Corp's buyback of three franchise locations, including retraining staff and developing a timeline checklist.
  • Direct input on all food costs, labor, and training systems.
  • Oversaw hiring, recruiting, training, and upgrading at all levels.
  • Focus on improving the standards of both systems and guest service.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Area Director

COSI INC
, NY/CT
06.2014 - 12.2015
  • Increased the Shift Leader pipeline to 9 while in the process of reworking training classes to match current procedures.
  • Oversaw eight locations with average area sales of $10.2 million.
  • Food Cost Operations Lead.
  • Chair, Kitchen Council, and Operations lead on the CrunchTime platform.
  • Returned to the market, which was 12% negative in sales, and in 6 months moved to plus 5% comp sales.
  • Improved positive guest feedback by 20% through guest service, food commitment, and accuracy.

Area Director

Au Bon Pain Corp.
NY
03.2011 - 12.2013
  • Managed the Connecticut and Westchester, NY market of eight locations with average unit sales of $1.2 million, improving from 8% negative to 4% positive sales; moved to Midtown Manhattan cafes (Penn Station, Port Authority, Macy's, and Rockefeller Center) with eight locations and average area sales of $22 million.
  • Part of the team that developed and opened a small-footprint café and commissary on 53rd and Lexington, and 47th and Madison successfully.
  • Lead construction of commissary, new construction, and Café remodels after super storm Sandy.
  • Developed two training store locations.
  • Successfully recruited three General Managers and four Assistant Managers, and promoted six internal Shift Supervisors and three internal Assistant Managers.
  • Improved café overall financial focus on three key areas, including great food, great service, and sparkling clean cafés.
  • Utilized current guest connection feedback to focus café activities for the most impactful results.
  • Member of the CBOS (Cafe Back Office Systems) task force team to leverage the NetChef system for company-wide results.

Operations Services/District Manager

FRIENDLY'S ICE CREAM
CT
03.2009 - 03.2011
  • Hired to develop Scoop Shop and Friendly's Express fast-casual designs.
  • Assisted in the development and teaching of manager retraining classes.
  • Responsible for the operations of 12 locations with sales of $15.6 million.
  • Decreased food variance versus theoretical to less than 1% district-wide.
  • Improved labor versus budget by 3%.
  • Improved internal audit scores from 43% to 78%.

District Manager

COSÌ INC.
, NY, CT, MA
11.2000 - 11.2008
  • Responsible for the operations of 10 locations, with sales of $18MM in Connecticut, Massachusetts, and New York.
  • Focused on training and mentoring all levels of management to successfully create a bench of internal promotions; promoted two District Managers from within the region, 13 Managers to General Managers, and 12 Shift Leaders to Managers.
  • Consistently supported one to two training store restaurants within the area.
  • Achieved same-store sales over PY 2% to 23% at all locations through great service and execution, coupled with aggressive local store marketing and a catering sales focus.
  • Maintained less than 35% manager turnover.
  • Always achieved the total labor budget for the area with proper coaching and training of managers and partners.
  • Consistently increased guest satisfaction results from surveys, through constant monitoring of results, and coaching of management teams to exceed guest expectations.
  • Three-time Operator of the Year winner.
  • Partnered with the Head of Franchise Sales for restaurant visits and standards reviews.

Assistant General Manager

RUBY TUESDAY, INC.
CT
05.1995 - 11.2000
  • Achieved top five company-wide sales three consecutive years
  • Training store status four consecutive years
  • Achieved less than 35% partner turnover three straight years

Education

B.S. - Restaurant and Foodservice Management

SYRACUSE UNIVERSITY
SYRACUSE, NY
01.1995

Skills

  • Executive leadership
  • Project management
  • Controlling costs
  • Recruitment and hiring
  • Cross-functional collaboration
  • Facility inspections
  • Customer and vendor relations
  • Strategic planning

Timeline

Area Manager II

AMAZON LLC
10.2020 - Current

Regional Manager

BGOOD INC.
07.2016 - 05.2020

Area Director

COSI INC
06.2014 - 12.2015

Area Director

Au Bon Pain Corp.
03.2011 - 12.2013

Operations Services/District Manager

FRIENDLY'S ICE CREAM
03.2009 - 03.2011

District Manager

COSÌ INC.
11.2000 - 11.2008

Assistant General Manager

RUBY TUESDAY, INC.
05.1995 - 11.2000

B.S. - Restaurant and Foodservice Management

SYRACUSE UNIVERSITY

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