Mathew Moya
Glendora,CA
Summary
Dynamic Senior Dispatcher with extensive experience at Lexmar Distribution Inc., excelling in route efficiency analysis and transportation fleet coordination. Proven ability to manage high-stress situations while providing exceptional customer service. Developed contingency plans that minimized service disruptions, showcasing strong problem-solving skills and attention to detail in fast-paced environments.
Experienced with managing dispatch operations to ensure smooth and efficient logistics. Utilizes strong problem-solving abilities to address challenges and optimize delivery routes. Track record of enhancing team communication and operational efficiency.
Overview
16
16
years of professional experience
Work History
Senior Dispatcher
Lexmar Distribution Inc.
03.2016 - Current
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
- Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
- Directed dispatching, routing, and tracking of 50 fleet vehicles.
Dispatcher
Piazza Trucking
01.2009 - 02.2016
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Education
High School Diploma -
Azusa High School
Azusa, CA06-2008
Skills
- Route Efficiency Analysis
- Transportation Fleet Coordination
- Prioritization and Scheduling
- Experienced in Dispatch Management Tools
- Order Delivery Tracking
- Live Data Monitoring
- Attention to detail
Timeline
Senior Dispatcher
Lexmar Distribution Inc.
03.2016 - Current
Dispatcher
Piazza Trucking
01.2009 - 02.2016
High School Diploma -
Azusa High School
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