Mathew Parker
13300 N 88th Ave Apt 2106 ,AZ
Summary
Dynamic and results-driven professional with a Class A CDL, a Class M Licence, and extensive experience as a large vehicle opperator. Proven ability to enhance customer satisfaction through effective communication and attention to detail, while ensuring safety and compliance on every job. Committed to operational excellence and continuous learning.
Overview
12
12
years of professional experience
Work History
Laborer
True Performance Builders
Phoenix, AZ
04.2026 - Current
- Operated hand and power tools to complete construction tasks efficiently.
- Assisted team members in lifting, carrying, and positioning materials on job sites.
- Maintained clean and organized work areas to promote safety and compliance.
- Followed safety protocols to minimize risks and ensure a safe working environment.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Tow Truck Driver
Expert Towing and Recovery
Phoenix, AZ
01.2026 - 04.2026
- Operated tow truck to safely transport vehicles from accident sites and assist stranded motorists.
- Conducted vehicle inspections to ensure compliance with safety regulations before towing operations.
- Communicated effectively with dispatch to coordinate timely response to service calls.
- Assisted in loading and unloading vehicles, utilizing proper techniques to prevent damage.
- Maintained accurate records of towing activities and services provided for customer documentation.
- Collaborated with team members to troubleshoot mechanical issues on tow trucks as needed.
- Adapted quickly to changing conditions and worked under pressure during emergency situations.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Completed preventive maintenance checks and basic repairs to vehicles.
Tow Truck Driver
Alternative Heavy Towing
Phoenix, AZ
06.2024 - 12.2025
- Implemented best practices for equipment handling, promoting operational efficiency during shifts.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
Tow Truck Driver
Valley Express Towing And Auto Repair
Phoenix, AZ
01.2023 - 06.2024
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Tow Truck Driver
Alternative Towing
Phoenix, AZ
06.2021 - 01.2023
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
- Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Garbage Truck Driver
TBS Waste LLC
Taylor, AZ
06.2014 - 06.2021
- Operated garbage truck on designated routes, ensuring timely waste collection and disposal.
- Conducted pre-trip inspections to maintain vehicle safety and performance standards.
- Collaborated with team members to optimize route efficiency and minimize delays.
- Adhered to local regulations regarding waste management and environmental practices.
- Monitored vehicle conditions, reporting maintenance needs promptly to prevent breakdowns.
- Implemented best practices for waste handling, improving overall service reliability.
- Communicated with dispatchers concerning delays, unsafe sites, accidents, equipment breakdowns and other maintenance problems.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Attended and participated in scheduled training programs, briefings and meetings required by company or assigned by supervisor.
- Maintained truck cleanliness and functionality through regular inspections and maintenance tasks.
Education
Master of Science - Audio Engineering
Conservatory Recording Arts And Sciences
Gilbert, AZSkills
- Class A CDL
- Class M licence
- MSHA Certified
- Forklift experience
- Equipment operation-ground and aerial
- Willingness to learn
- Attention to detail
- Safety awareness
- Job site cleanup
- Time management
- Customer service
- Clean driving record
- Hand and power tools
- Verbal and written communication
Timeline
Laborer
True Performance Builders
04.2026 - Current
Tow Truck Driver
Expert Towing and Recovery
01.2026 - 04.2026
Tow Truck Driver
Alternative Heavy Towing
06.2024 - 12.2025
Tow Truck Driver
Valley Express Towing And Auto Repair
01.2023 - 06.2024
Tow Truck Driver
Alternative Towing
06.2021 - 01.2023
Garbage Truck Driver
TBS Waste LLC
06.2014 - 06.2021
Master of Science - Audio Engineering
Conservatory Recording Arts And Sciences