Summary
Overview
Work History
Education
Skills
Education and Training
References
Certification
Timeline
TruckDriver

Mathew Pham

Summary

Skilled healthcare professional with a proficient background in surgical technology and patient care. Proven ability to provide essential support to surgical teams in high-pressure environments, maintaining strict adherence to safety protocols and facilitating efficient workflow. Recognized for collaborative spirit and adaptability in dynamic settings, possessing expertise in instrument handling and sterile processing. Flourishes in team settings and possess leadership experience. Seeking to be a positive addition to this health-care facility.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Surgical Technologist

Providence Cedar Sinai Tarzana Medical Center
09.2024 - 02.2025
  • Maintained high infection control standards.
  • Prepared operating rooms with required instruments, ensuring efficient setup for various surgical cases.
  • Setup operating and surgery rooms by preparing equipment and supplies for upcoming procedures.
  • Minimized infection risks by strictly adhering to aseptic techniques when handling surgical supplies and equipment.
  • Evaluated procedure needs and set up equipment, supplies, and instruments.
  • Increased efficiency during surgeries by anticipating surgeon''s needs and providing timely assistance.
  • Completed 524 clinical externship hours with experience in these specialties: Plastic, Orthopedics, General, Neuro, ENT, and Urology

SALES ASSOCIATE

LIFE ALERT Emergency Response
06.2022 - 08.2024
  • Helped customers find and select products
  • Assisted customers with product selection to ensure customer satisfaction
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Established a positive rapport with customers by delivering friendly, personalized service
  • Utilized CRM software to track customer communication and feedback
  • Facilitated upselling conversations with customers in order to increase revenue
  • Investigated customer complaints or concerns in order to resolve issues quickly and effectively
  • Employed persuasive techniques when discussing pricing options with customers
  • Responded professionally to difficult situations while dealing with irate customers over the phone or via email and chat messages
  • Analyzed customer data to determine the best course of action for retention efforts.

MVA/PI CASE MANAGER/CHIROPRACTIC TECH/MEDICAL BILLING/MEDICAL RECORDS/ACCOUNTING

Unruh Spine Center
10.2019 - 09.2021
  • Documenting patient visits using chiro touch as well as implicating various modalities such as: Hi energy Laser, Ultrasound, EMT, DRX 9000, Flexion Distraction, IFC, Pre-mod, and Russian (nmes)
  • Also handled all Medical billing and records
  • Also handled personal injury and car accident cases.

PHYSICAL THERAPY TECHNICIAN

Foothills Sports Medicine
05.2019 - 09.2019
  • Responsible for leading patients through exercise and various stretches
  • Also implemented various modalities such as ice packs, IFC E-stim, Ultra-sound, Traction, and heat packs.

AIDED NATIONAL RESEARCHER DR. KELLY

California Lutheran University, Dr. Louise Kelly
06.2018 - 05.2019
  • In studies correlating Concussions to the onset of Depression, Collected and Organized data in Excel, Used Force Plates and 8-motion capture system to measure magnitude of force exerted during contact sport play, and created questionnaires.

STUDENT STRENGTH AND CONDITIONING COACH

California Lutheran University, Dr. Patrick Holmberg
12.2015 - 08.2017
  • Responsible for leading all sports teams through warm-up prior to training, creating team schedules, aided in periodization, Set up/ Clean up, and educated athletes on physical and mental impacts of training.

Education

Associate of Science - Surgical Technology

Concorde Career College
North Hollywood, CA
02-2025

Bachelor of Science - Exercise Science

California Lutheran University
Thousand Oaks, CA
01.2019

Skills

  • Physiology Knowledge
  • Anatomy Knowledge
  • Medical Terminology
  • Medical Billing
  • CPT Coding
  • Medical Coding
  • Insurance Verification
  • Medical Scheduling
  • Medical Receptionist
  • Medical Office Experience
  • Customer service
  • Microsoft Office
  • Phone etiquette
  • Staff Training
  • Sales
  • Retention Specialist
  • Aseptic techniques
  • Setting up and operating equipment
  • Surgical assistance
  • Pre- and post-surgical counts
  • Safe sharps disposal
  • Patient transportation

Education and Training

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References

  • Batia Standel, Life Alert Emergency Response, Sales Manager Assistant Sales Manager, (818) 427-6343, Bstandel@lifealert.com
  • Barry Gates, Life Alert Emergency Response, Sales Manager Head Manager, (800) 344-4533, Bgates@lifealert.com
  • Trevor Doyle Concorde Career College, Clinical Director, (661) 305-5035
  • Peggy Kimball Concorde Career College, Clinical Instructor, (805) 444-3133

Certification

  • Tech in Surgery - Certified (TS-C) - National Center for Competency Testing (NCCT).
  • Certified Surgical Technologist (CST) - National Board of Surgical Technology and Surgical Assisting (NBSTSA) (To be completed by 2/28/25)

Timeline

Surgical Technologist

Providence Cedar Sinai Tarzana Medical Center
09.2024 - 02.2025

SALES ASSOCIATE

LIFE ALERT Emergency Response
06.2022 - 08.2024

MVA/PI CASE MANAGER/CHIROPRACTIC TECH/MEDICAL BILLING/MEDICAL RECORDS/ACCOUNTING

Unruh Spine Center
10.2019 - 09.2021

PHYSICAL THERAPY TECHNICIAN

Foothills Sports Medicine
05.2019 - 09.2019

AIDED NATIONAL RESEARCHER DR. KELLY

California Lutheran University, Dr. Louise Kelly
06.2018 - 05.2019

STUDENT STRENGTH AND CONDITIONING COACH

California Lutheran University, Dr. Patrick Holmberg
12.2015 - 08.2017

Associate of Science - Surgical Technology

Concorde Career College

Bachelor of Science - Exercise Science

California Lutheran University

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